Assisting the Credit Hire Team Leader in managing a team of 16 handlers in a demanding and challenging area of Motor Claims, as well as handling claims on a 60/40 basis in favour of management.Responsibilities included, but not limited to:'Stepping up' to acting Team Leader in their absence, ensuring the smooth running of the team and productivity targets maintained;Authorising payments requested by handlers across three systems, verifying notes on file supporting the payment are present and correct, and data accurately updated to ensure the MI can be effectively taken from them;Collating weekly work return data from handlers, to include work oustanding both inside and outside of SLA, work completed the preceding week, and the oldest date of outstanding work each Monday morning, feeding into the Operations Manager and keeping personal records to monitor trends in each category over the calendar year;Performing monthly 1-to-1 meetings with team handlers to monitor their progress, discuss their feelings regards their job, their future development and to obtain feedback on us as a management team;Conducting return to work meetings with staff returning from sickness absence, ensuring they are safe and able to resume their role;Monitoring the telephony performance of the team, ensuring that as many incoming calls to the team are answered, spotting trends in telephony performance and feeding back to handlers where relevant to improve their contribution to the team telephony targets;Greeting and working with new starters in the team, helping with their integration with the team;Assisting with interviews held for vacancies in the Credit Hire team, and for our Motor Service department Assessment Centres as part of their growth plans;Organising training for the team, liaising with the Allianz Central Credit Hire Team, our team Senior handler, and our panel solicitors to ensure the sessions are informative and relevant to the team's technical development;

Effective handling and defence of motor insurance claims; assimilating information; proactive approach to settlement; achieving agreement on liability and quantum with all types of parties and companies.Coverage of both MOJ portal and non-MOJ portal cases.Main referral point for the Bristol office for low velocity impact incidents, liaising with national colleagues on a regular basis to ensure a consistent approach is applied nationally across the company's five claims offices.Member of the Allianz Employee Engagement Survey team, tasked with being a liaison between my colleagues and senior management in raising and addressing issues affecting them in both a personal and work capacity, and in assisting with the implementation of solutions and communications from senior management.

• Experience of handling and defending personal injury claims in road traffic accident matters within an Insurance setting• Experience gained in dealing with claims ranging from simple whiplash claims to incidents involving fatalities – also responsibility for handling claims involving Low Velocity Impact issues for the Bristol office• Consistently hitting targets set to clear workloads by the end of each working week alongside auditing responsibilities, and consistently being available to assist others in reaching their targets• Coverage across 6 nationally reputable Insurance brands• Selected to represent my colleagues in meetings with management on a variety of issues

• Experience of personal injury claims in road traffic accident matters as well as both employers’ and public liability matters• Experience in assisting my team leader in an unofficial capacity in his absence, ensuring that team members achieved their KPI targets for each day, their work loads were manageable and acted as mentor for advice and help wherever needed.• Sole responsibility for all pre-litigation files on the Teamflo file management system as well as a case load on the VisualFiles file management system - maximum live file load of approximately 140 files• Part of the firm’s 6-a-side football team, and took part in the 2009 Royal Marines’ 10k Commando Challenge with colleagues for charity