Jon Patrick Tan Email & Phone Number

Los Angeles, CA, US

Manage operations on a daily basis- Process daily orders- Inventory management- Customer service- Product maintenanceAssist with process improvement- Provide qualitative and quantitative observations to aid in the improvement of current processes

Remote

• Analyze and revise training curriculum to improve training performance
• Collaborate with account partners to gather best practices and provide feedback regarding current account processes
• Ensure trainers are consistently meeting if not exceeding the client’s expectations through coaching and developmental plans
• Collaborate with operations managers in formulating trainings that further drives performance
• Partnered with clients to improve current processes and performance of the account

Manage client communications and expectations- Assist with record keeping- Internal process improvement and implementation- Assist with module development

California

Manage client communications and expectations- Assist with training operations- Internal process improvement and implementation

Manage client communications and expectations are consistently met- Manage financials through servicing and performance management- Develop supervisors into future account leaders- Maintain a fun and productive environment for all stakeholders- Maintain a cohesive environment across different departments to generate results and improve performance

Analyze and revise training curriculum to improve training performance- Collaborate with account partners to gather best practices and provide feedback regarding current account processes- Ensure trainers are consistently meeting if not exceeding the client's expectations through coaching and developmental plans- Collaborate with operations managers in.

Conducted business reviews to foundation trainers for continuous development- Led, trained, coached, developed and assessed both agents and non-agents in communication, customer service and other target areas of their position to meet objectives- Maintained company policies and procedures