Jon Pearson Email & Phone Number

With over 10 years of experience in the IT field, I am a passionate and skilled IT Help Desk Supervisor at The Shyft Group, a leading manufacturer of specialty vehicles and vehicle bodies. I have a strong background in IT service management, and troubleshooting, and I enjoy applying my knowledge and expertise to provide effective and efficient IT solutions for the company and its clients. I value teamwork, innovation, and customer satisfaction, and I strive to create a positive and collaborative work environment that fosters learning and growth.As the IT Help Desk Supervisor, I assist with managing the day-to-day supervision of the service desk team, as well as planning and executing service desk projects. I work closely with the team to ensure that tickets are closed and calls are handled in a timely and professional manner, and that the IT systems and networks are running smoothly and securely. I also assist my teammates with achieving their professional goals, and provide them with feedback and guidance. Some of the skills that I use and develop in this role are help desk implementation, IT service management, troubleshooting, workstation deployment and configuration, and network installation and configuration. I am always eager to learn new technologies and best practices, and to share my insights and ideas with the team and the management.

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  International Business College-Fort Wayne

  Computer Programming