Jon Pfohl Email and Phone Number

Overview:• Provided support for multiple customer accounts with large revenue scope and complex product needs• Collaborated across organizational boundaries to coordinate timelines and milestones• Oversaw the entire onboarding experience and related processes for new clients• Designed and produced various daily Excel and Salesforce reports used throughout the company• Trained new employees on various platforms and customer interaction etiquette Highlight:• Promoted three times to more complex projects and responsibilities

Overview:• Managed inventory, produced wines from beginning to end, and oversaw daily operations• Fostered relationships with clientele to build customer base

• Anticipated and addressed guests’ service needs• Trained new employees from across the nation at the flagship location• Promoted from Busser to Bar-back to Server, attaining increased responsibilities at each position

• Synchronized different departments with IT to develop systems and programs to fulfill specific needs• Collaborated in a team environment while simultaneously carrying out individual tasks• Managed escrow accounts and communicated with mortgage insurance companies