- Led the effective implementation of strategic strategies to achieve regional financial and sales objectives.- Developed a VIP Program which resulted in an increase of VIP sales and accounts by 125%. - Created a handicap friendly product to be the only one on the market, growing the business an extra $200k annually in sales. - Facilitated sales by establishing and maintaining communication channels with dealers, VIPs, and prospective clients.- Implemented marketing-driven lead-generation techniques to increase clientele.- Efficiently executed streamlined procedures to manage customer service inquiries, resulting in a 75% increase in timely resolutions.- Developed a custom process saving the company time and money resulting in annual savings of $50k.- Enhanced operational efficiency and optimized enterprise procedures in close collaboration with company administrators.- Fostered cross-functional collaboration to resolve customer concerns, leading to a 50% faster response time and enhanced overall customer experience.- Managed the implementation of sales frameworks in CRM systems and Microsoft Suite.

At Forward Support Consulting, we understand that no two businesses are alike. Each company has its own unique challenges, goals, and culture. That's why we reject the one-size-fits-all approach. Instead, we offer personalized solutions that are as distinct as your business. By taking the time to understand your specific needs and aspirations, we provide tailored strategies that drive success, ensuring your business achieves its full potential. "I founded this company with one goal in mind: to help small and medium businesses grow to heights they never thought possible and innovate in areas they never imagined." - Jonathon Plank

The Council advises the Mayor on advancing diversity and inclusion within the City’s procurement and employment practices. By researching and recommending best practices, the Council aims to foster a welcoming, culturally inclusive, and representative community that serves as a model for other municipalities.

- Effectively oversaw and directed a team of twenty-five employees and four managers to execute budgetary strategies and achieve goals.- Facilitated regular counseling sessions, performance evaluations, and meetings to promote optimal team performance.- Exceeded annual goal KPIs by 35% - Developed and implemented an Employee Development Program to motivate and retain talent.- Oversaw budgetary strategies, staff performance evaluations, and the implementation of targeted training initiatives.- Cultivated supplier relationships and prioritized account development for operational efficiency.- Provided practical direction and assistance to personnel, emphasizing organizational processes, systems, standards, and supervisory principles.

- Effectively oversaw the performance, scheduling, and training of twenty-five employees, resulting in increased output by 20%.- Executed client inquiries and complaints, which led to increased customer satisfaction and a favorable reputation for repeat business.- Managed cash management, deposits, and controls to prevent errors and preserve financial precision.- Developed and executed strategic initiatives in conjunction with cross-functional teams, introducing novel concepts and optimizing operational procedures.- Executed cross-training for staff across all departments to ensure coverage during ongoing training and development for 100% coverage.- Ensured a 98% adherence to ATF, OSHA, and company regulations across the entire company.

- Managed a team of five personnel, collaborating extensively with the Commander to develop training strategies.- Handled records for over 250 employees, optimizing communication through Microsoft Office and Adobe platforms for memorandum and policy distribution.- Executed logistical aspects of meetings, meticulously documented personnel information, and maintained strict confidentiality of sensitive data.- Created comprehensive weekly, monthly, and yearly training programs aligned with unit operational requirements.- Oversaw multimillion-dollar equipment assets and played a significant role in achieving company goals.

- Managed twelve personnel, ensuring meticulous upkeep and operation of assets worth millions of dollars.- Oversaw strategic planning for battlefield operations, prioritizing human safety and risk mitigation through international and domestic team collaboration.- Executed various support responsibilities efficiently, ensuring smooth and efficient operation.- Made substantial contributions to mission endeavors by providing indispensable support to command teams.

- Managed coordination and administration of operational support assets in combat, ensuring smooth integration via direct communication channels.- Achieved exceptional results while ensuring the safety and maintenance of equipment valued at over one million dollars.- Executed proficient communication and organization by providing timely and accurate information crucial to operational success.- Effectively executed strategies, coordinated efforts, and achieved set goals, demonstrating flexibility and adaptability.- Facilitated efficient dissemination of feedback to team members, bolstering mission achievements and fostering team cohesion.

- Executed proficient operation and maintenance of diverse communications technologies, encompassing Raytheon systems, L3 Harris systems, and BAE systems.- Attained authorized operator status on the AFATDS, enabling efficient management of planning and operations.- Managed the success of missions by closely collaborating with team members, ensuring seamless execution of plans and sustained progress toward objectives.