Design, implement and support operational and systematic capabilities that facilitate efficiencies for overall administrative operational system requirements.Support the organization and broader team by ensuring the accurate and timely processing of information, data, and personnel details.Utilize expert Excel and Google Sheet knowledge to analyze data sets that set goals for objectives and key resultsAnalyze and manipulate large data sources to generate and track specific reports for financial and grant outcomes.Utilize current CRMs while analyzing systematic operational improvements areas.Support 3rd Party billing and customer AR operations while developing customer relations and protocols.Manage employee related data entry activities using human resource management systems.Establish and manage key metrics and data sources for optimal performance of team members.Manage a wide variety of required paperwork and take on administrative tasks and projects as assigned.Ensure accurate data entry and completeness of information providing follow through and follow-up.Through a variety of administrative tasks work to build strong relationships and provide assistance as an expert in the management and the application of administrative processes for the organization.Research business strategies and provide recommendations on best practices and changes in technology and systems.Strong data entry and administrative skill use.Manages multiple tasks simultaneously and has a strong attention to detail as well as organizational skills.Manage Account Receivable Collection transactions using personable people skills and create a customer service environment building trust and acting as a resource for others.Maintain focus and stay well-organized during times of particularly fast-paced or high volume work meeting deadlines.

Directly oversee employment hiring to orientation following a strategic process to ensure competitive edge in today’s employee market.Manage all aspects of staffing including payroll approval, feedback meeting, annual reviews and terminations.Manage the supervision and employee professional development to continuously improve customer experience.Facilitate, plan and lead weekly staff meetings that focus on ensuring quality standards are being met.Collaboratively lead a team of supervisors managing their specific job duties, projects and accurate timeline of responsibilities.Management of a large scope of programs including 7 large state licensed sites for both school year and summer.Oversee and develop departmental budgets.Developed and implemented Public Schools contracted programs, YMCA community youth programs and School District Summer Learning Loss Prevention Program and local community partnerships.Continuously and successfully operated COVD-19 Emergency Childcare and Camp programs.Created and Developed Behavioral Management Data System using Google Spreadsheets with data analysis entry for tracking behavioral trends for 2,500+ children within childcare and camp programsLeverage data sets with the use of Google Suite to curate specific custom reports that manage and maintain enrollment systems and grant funded program reporting.Operational manage all purchasing and delivery of supplies to all locations.Utilize Google and Microsoft Suites to maintain current recruitment and enrollment of participants for all programs through a variety of methods.Cultivate and develop partnership with community and state organizations to leverage resources and mutual collaboration.Continuously work with the Department of Early Education and Care and Department of Public Health to ensure all childcare and camp programs are licensed and follow the most up-to-date protocols and regulations.

Provide a range of developmentally appropriate programs and activities for 6-12 years old.Ensure programming is varied and appropriate for the school year and summer programs.Maintain full enrollment; recruit new participants as necessary including conducting intake interviews.Assess and collect fees; manage all aspects of budget management and billing management systems.Complete all required paperwork (BGCB and licensing agencies) in a timely manner.Implement program according to OCCS, DSS, Child Care Choices, EEC standards and guidelines as well as within the content of BGCB’s proposal submitted to and accepted by all licensing entities including child files.Coordinate all aspects of transportation and ensure safety of participants during travel.Monitor the arrival and departure of participants as well as following up on unexpected/unexplained absences.Facilitate weekly staff meetings to discuss administrative and programmatic issues.Orient, train and supervise department staff; ensure staff meet at OCCS hours of training/professional development required each year.

Created, developed, and implemented a comprehensive, campwide outdoor program that encompassed nine areas of focus that taught scouts merit badges and awards for scouts ages 6 through 18.Oversaw creation and implementation of merit badge lesson plans. This included planning, writing, teaching methods, ordering supplies, and classroom management.Designed and created the online information and distribution of program information for scouts and leaders.Supervise up to 60 individuals involved in the camp program, including working and living environments.Planned and implemented training and orientation for all summer camp staff encompassing Boy Scouts of America specific trainings.Used strong communication skills to interact with scouts, leaders, and camp management.Managed large events encompassing up to 200 scouts and leaders participating in various events.Demonstrate flexibility in handling a wide variety of tasks in a highly efficient and professional manner.Handled wide variety of assignments including, staff professional development and overnight programs.Using Adobe and Microsoft; created various publications promoting the camp to scouts, leaders and parents.Spearheaded the implementation of various social media outlets such as Instagram, Twitter, and Facebook to market the camp to a wide audience.