Jon Pugh work email
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Jon Pugh personal email
Proven information technology leader with over 15 years of software industry experience in organizational change management, team management, business analysis, business application development, business process improvement, technical writing and end-user training. Team Lead of over fifteen consultants, recognized expert in product ownership and solution development, project implementation methodology and customer empowerment. Detailed understanding of both waterfall and agile methodology within an application development context, serving as both development manager and release manager during multiple client engagements.
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Senior Business AnalystBlueirisiq™Cleveland, Oh, Us
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Senior Business AnalystKonica Minolta Business Solutions U.S.A., Inc. Jun 2021 - PresentRamsey, Nj, Us -
Manager - Organizational Change ManagementDatabank Imx Apr 2018 - Jan 2021• Set standards and policies for OCM engagement, discovery, design, testing and training across customer base• Manage group of OCM Consultants and Business Analysts• Partner with Sales professionals to sell the value of OCM• Coordinate medium- to large-scale training events and client-specific training activities• Assign and manage OCM and BA resources for medium- to large-scale engagements• Assess client OCM needs and expectations to maximize solution adoption, strengthen relationships and seed future business
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Manager - Business AnalystsDatabank Imx Jun 2017 - Jan 2021* Manage Business Analyst Team in Professional Services* Develop and improve solution delivery standards* Create and implement delivery templates* Promote customer advocacy
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Business Analyst, Project ManagerDatabank Imx Oct 2015 - Jun 2017● Gather, document and manage ECM solution requirements● Establish and coordinate solution implementation activities● Monitor and report project status● Facilitate customer engagements● Ensure delivery of ECM solutions in-line with scope, budget and schedule requirements● Develop and improve internal standards for solution delivery
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Business AnalystMurtech Consulting May 2015 - Oct 2015Independence, Oh, Us● Managed supply chain systems for Dealer Tire● Supported JDE production environment for advanced warehousing -
Team Leader - Higher Education Professional ServicesHyland Software Oct 2012 - Oct 2014Westlake, Oh, Us● Team Lead, Business Consulting – Managed business consultants focused on engineering higher education technology solutions● Methodology Expert – Authored instructive guides that improved Professional Services customer satisfaction● Product Owner – Catalyzed rapid adoption and growth of internally-developed Issue Tracking Application ● Case Manager Module Expert – Contributed to several critical SCRs responsible for making Case Manager an industry-leading ECM product -
Professional Services EngineerHyland Software Sep 2007 - Oct 2012Westlake, Oh, Us● Lead Business Analyst – Used strong interpersonal skills to save and rebuild tense company relationships with several key customers● Lead Solution Engineer – Identified as a consistent top-performer and revenue generator for insurance, healthcare and manufacturing customers● Documentation Expert – Authored, reviewed and edited solution requirements documents, administrative and user guides and technical specifications● Lead Solution Trainer – Recognized as Top Presenter for Advanced E-Form Solutions during quarterly technology conference
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Business AnalystNational City Bank Mar 2006 - Sep 2007Us● Implementation Analyst – Identified and corrected software issue that caused a $4 million short payment to a major vendor● Technology Sourcing Analyst – Supported effort to restructure telecom deal worth $36 million in savings over a five year period
Jon Pugh Skills
Jon Pugh Education Details
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Duke UniversityPublic Policy Analysis -
Homestead High School
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Westlake High School
Frequently Asked Questions about Jon Pugh
What company does Jon Pugh work for?
Jon Pugh works for Blueirisiq™
What is Jon Pugh's role at the current company?
Jon Pugh's current role is Senior Business Analyst.
What is Jon Pugh's email address?
Jon Pugh's email address is jp****@****imx.com
What schools did Jon Pugh attend?
Jon Pugh attended Duke University, Homestead High School, Westlake High School.
What skills is Jon Pugh known for?
Jon Pugh has skills like Business Analysis, Consulting, Enterprise Content Management, Enterprise Software, Sql, Process Improvement, Html, Javascript, Management, Integration, Business Process, Insurance.
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