Jon Pugh Email & Phone Number

Cleveland, Oh, Us

Ramsey, Nj, Us

• Set standards and policies for OCM engagement, discovery, design, testing and training across customer base• Manage group of OCM Consultants and Business Analysts• Partner with Sales professionals to sell the value of OCM• Coordinate medium- to large-scale training events and client-specific training activities• Assign and manage OCM and BA resources for medium- to large-scale engagements• Assess client OCM needs and expectations to maximize solution adoption, strengthen relationships and seed future business

* Manage Business Analyst Team in Professional Services* Develop and improve solution delivery standards* Create and implement delivery templates* Promote customer advocacy

● Gather, document and manage ECM solution requirements● Establish and coordinate solution implementation activities● Monitor and report project status● Facilitate customer engagements● Ensure delivery of ECM solutions in-line with scope, budget and schedule requirements● Develop and improve internal standards for solution delivery

Independence, Oh, Us

● Managed supply chain systems for Dealer Tire● Supported JDE production environment for advanced warehousing

Westlake, Oh, Us

● Team Lead, Business Consulting – Managed business consultants focused on engineering higher education technology solutions● Methodology Expert – Authored instructive guides that improved Professional Services customer satisfaction● Product Owner – Catalyzed rapid adoption and growth of internally-developed Issue Tracking Application ● Case Manager Module Expert – Contributed to several critical SCRs responsible for making Case Manager an industry-leading ECM product

Westlake, Oh, Us

● Lead Business Analyst – Used strong interpersonal skills to save and rebuild tense company relationships with several key customers● Lead Solution Engineer – Identified as a consistent top-performer and revenue generator for insurance, healthcare and manufacturing customers● Documentation Expert – Authored, reviewed and edited solution requirements documents, administrative and user guides and technical specifications● Lead Solution Trainer – Recognized as Top Presenter for Advanced E-Form Solutions during quarterly technology conference

Us

● Implementation Analyst – Identified and corrected software issue that caused a $4 million short payment to a major vendor● Technology Sourcing Analyst – Supported effort to restructure telecom deal worth $36 million in savings over a five year period

Bachelor Of Arts (B.A.), Public Policy Analysis

Education record

Education record