Jon Rapley Email and Phone Number
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30+ years experience of field based service, repair, installation and technical support in the industrial, commercial and retail. Covering epos, weighing and labelling industries in various sites.I am passionate about delivering a great customer service, with a strong problem solving mindset.
Metroweigh Limited
View- Website:
- metroweigh.com
- Employees:
- 4
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Senior Service TechnicianMetroweigh LimitedEngland, United Kingdom
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Customer Service EngineerPrecia Molen Uk Jul 2022 - PresentKent, England, United KingdomResponsibilities Include:* First Line Support Covering Industrial & Commercial Industries* Industries Include * Aggregate Industries * Agriculture * Food Manufacturing * Petrochemical * Waste & Recycling * Nuclear* Customer Engagement * Providing high standard of Customer Satisfaction * Lead with a White Glove Support Standard * Strong Communication* On-site Support for * Weighbridges * Platform Scales * Laboratory Balances * Bench Scales * Pallet Scales * Belt Weighers * On-site maintenance providing * Routine Service Inspections * Calibrations* Administration * Reporting * Stock Management -
Installation EngineerSouthern Computer Services Ltd Jan 2012 - Jul 2022This role entails:• End to end testing & installation of software and hardware on site• Liaising with third parties from Site Managers, Installation Managers, Store Managers etc• Working & Leading within a team to fulfil project deliverables.• One of the highlights at SCS was working for the major Programme Installation for EPOS system - this included installation & testing across the UK and Northern Ireland. -
Installation Team Lead EngineerNcr Apr 2009 - Dec 2011This role entailed:• To install software on self service checkouts in Tesco, Sainsburys, Asda and Boots. • To make sure complete installation runs as smooth as possible and to rectify anycomplications that arise. • To carry out fault finding on self service checkouts. • To carry out staging & set up prior to installation in head office factory.
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Retail Support TechnicianMettler Toledo Jul 2007 - Feb 2009This role entailed:• To provide technical support and advise to Whole Foods Market with existingsite and also carry out on site training.• To service, repair, install and verify all types of weighing and labelling systems. • To provide technical support to field based technicians and customers. • Duties also included travel all over the UK and Europe. • Training field based engineers on all aspects of the retail systems, and to provide customer training where required. • To provide documented issues for head office colleges in Germany and document all resolutions for UK field staff. • To assist in the setup of the new verification procedures on the retail equipment.• Secondment to Retail Sales for 12 months • To provide technical support, advise and training to new and existing customers on all retail products. -
System EngineerHerbert Retail Sep 1996 - Jul 2007This role entailed:• To service, repair and install and verify all types of scales and labeling systems including all Herbert and Avery pc based products in most retail food supermarkets• To provide technical support to all field based engineers and to document all issues, andprovide 24 X 7 hour response to pc linked products. • To service and repair checkout furniture including electrical fault finding and also provide technical support to all field based staff. • To service and repair auto and manual meat slicers. • I started with Herbert Retail as a grade 3 engineer moving up to grade 2 then 1 before becoming a system engineer (highest grade) by 1999. • I trained field based engineers on scales and checkout furniture ensuring that quality standards were met. • I was the final escalation point for all calls raised by customers. • To service, repair and install complete epos systems. -
Service TechnicianMettler Toledo Oct 1991 - Aug 1996This role entailed:• To service and repair and install all types of industrial weighing and labeling systems from lab balances to weighbridges • To service and repair retail weighing and labeling systems particularly within Sainsbury’s Supermarkets. • To provide technical support and train field base staff.• I began my career within Mettler Toledo as a van driver delivering equipment to engineers. Within a year I had shown my willingness to learn and was promoted to a junior engineer position and then taking on a leading service engineering role within the Sainsbury contract.
Jon Rapley Skills
Jon Rapley Education Details
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Computer Engineering
Frequently Asked Questions about Jon Rapley
What company does Jon Rapley work for?
Jon Rapley works for Metroweigh Limited
What is Jon Rapley's role at the current company?
Jon Rapley's current role is Senior Service Technician.
What is Jon Rapley's email address?
Jon Rapley's email address is jo****@****sky.com
What is Jon Rapley's direct phone number?
Jon Rapley's direct phone number is +4475067*****
What schools did Jon Rapley attend?
Jon Rapley attended Croydon College.
What skills is Jon Rapley known for?
Jon Rapley has skills like Hard Drives, Technical Documentation, Documentation, Field Installation, Network Installation, Hardware Installation, Software Installation, Switches, Technical Support, Troubleshooting.
Who are Jon Rapley's colleagues?
Jon Rapley's colleagues are James Colbeck, Nick Watts.
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Jon Rapley
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Jon Rapley
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