Reporting Directly to the President, primarily responsible for Quality Control, Audit Coordination, the Project Management Office and Process Improvement. Quality Control - Leads the team that performs both automated and manual QCs covering all areas of the mortgage servicing operation. The team is also responsible for preparing monthly QC Summary Reporting , detailing QC exceptions and remediation, for the Board of Directors. Audit Coordination - Responsible for the team that coordinates Audit Requests from Agencies and Third Parties. Acting as the Single Point of Contact, the team handles the gathering of information from request lists and works as a liaison between auditors and employees to answer auditor questions and clarify information being reviewed by auditors to eliminate or reduce the magnitude of exceptions. Coordinates management responses and follows up on responses to ensure remediation has been implemented. Project Management Office - Leads the Project Management Team by overseeing all projects requiring the visibility of the Senior Management Team. The team is responsible for all aspects of the Project Management Process including Project Intake, Initiation, Planning, Execution, Monitoring and Closing.Process Improvement - Using Feedback from Quality Control and Audit Exceptions, works with Management to develop systems/procedures which will result in reduced audit exceptions.