Jon Rayner Email & Phone Number

Sheffield, South Yorkshire, Gb

Sheffield, South Yorkshire, Gb

London, England, Gb

Dublin 12, Ie

• Manage relationships and maintain existing contracts within assigned Partners• Drive new sales through Projects, Managed Services and Resourcing within assigned partners.• Manage business and sales development to include management of key clients and client activity • Develop/formulate new business and revenue models to generate higher growth and margin opportunities • Develop and implement strategies to successfully exceed target revenue objectives • Assist in negotiations of client contracts with partners as needed • Facilitate joint engagements between sales and technical teams and channel partners • Develop long-term client relationships and have a strong “customer-first” philosophy • Work with management to identify opportunities across the breadth of assigned partner with various sales activities that drive prospects through the phases of the sales cycle. • Assists in integrating I.T. Alliance’s offering with Partners business models • Achieve assigned revenue goals and objectives• Keep the Sales Manager updated on sales activity, targets, pipelines and forecasts • Ensure all appropriate information on business development activity is recorded in our internal systems • Completing all reporting requirements on time for the Sales Director as agreed • Achieve sales targets

Dublin 12, Ie

This role is responsible for managing the delivery teams in the UK. The focus of the role is both financial and operational.• Responsible for overall customer satisfaction for the UK services.• Responsible for P&L review and management for UK services helping ensure that services are profitable and target margins are met.• Responsible for delivery aligned Contractors across the UK – ensuring that all contractors are met regularly and that we have a strong relationship with the customers they work with – Tier 1’s and end customers – work closely with sales teams and SMO manager in this area to identify new opportunities• Work closely with customers, Tier 1’s and sales team to identify new sales opportunities and value add• Monitor UK Services for key SLAs and Key Metrics. Work with Team Leads and SMO manager to ensure these targets are met. • Responsible for the day to day management of Delivery Team leads • Ensure all service documentation is up to date and stored on MOSS. • On-going review of continual service improvement of key metrics with customers services • Implement strong Change Control process across all services ensuring that the team lead are tracking all changes and modifications to services for value add and additional revenue opportunities • Help drive Customer Satisfaction ensuring customer loyalty and retention• Understand the client’s expectations and develop strategies to exceed and continuously improve • Have regular Service Review meetings with the customers and ensure that all meetings are documented • Be responsible for the recruitment selection within UK service teams.• Ensure that Training and Development programmes are in place for all your team members . Work with the People and Talent teams together with your teams on their development • Ensuring that succession plans are in place as part of the development programmes

Dublin 12, Ie

 Responsible for delivery of managed services on behalf of Tier 1 clients within the UK.  Responsible for 35+ members of staff in multiple locations around the UK. Deputise for the UK Service Delivery Manager in his absence. Identifying savings and efficiency opportunities within services to renew and expand existing contracts and gain new business. Responsibility for managing costs and delivering target margin across all accounts Management of technical service teams at various levels including 24x7 mission critical services.

Slough, Berkshire, Gb

 Provided Senior Technical Support across various products including EFT Software, EPOS Software, Windows and Networks. Worked to achieve and maintain customer satisfaction by ensuring products and services are delivered meeting or exceeding agreed SLA’s. Responsible for Revenue protection and growth in various key accounts. Provided commercial management and administration for customers from 10 site customers to customers with over 500 sites. Support for the Sales and Pre-Sales teams. Technical Consultancy, Support, Training, Installation and Live Day Support across multiple areas. Production and delivery of customised training for customers and internal teams.

Bachelor Of Arts (B.A.), Accountancy & Financial Management

Education record