Jon Richards Email & Phone Number

Melbourne, Victoria, Australia

Marvel Stadium, Melbourne & Olympic Parks (Australian Open)

Responsible for the IT systems for Delaware North at Marvel stadium and Melbourne Olympic Park responsible for events such as the AFL season and the Australian Open.

Description: IT Manager dealing with POS and EFTPOS in the petroleum industryResponsibilities and Achievements: Responsible for all aspects of hardware, from sales sign-off, raising PO's, sourcing suppliers, system builds and on- going software and hardware support. Remote training of client staff on the Beacon GL POS system Customer support: PC access using connection packages such as PCAnywhere, TeamViewer Upgrading software: implemented rollout of software upgrade for over 200 service stations and workshops throughout Australia Allocating calls to the relevant support staff, grading and prioritising service calls and trouble- shooting with engineers on-site Assessed office requirements and implemented new cabling structure for whole office move to new premises.

Service manager dealing with hospitality, retail point of sale and security systems.Responsibilities and Achievements: Training of client staff on the following software packages: Pixel Point, G-Touch and Vectron POS Providing on-site service support for over 600 customers throughout Victoria Installation of Cat 5 cable terminations, PC terminal network setup including peripherals, security cameras and DVRs Customer support ­ telephone, on-line and after hours; setting up finance plans for customers, liaising with customers for training, installation and service Consulting and advising on software and hardware packages for new and existing customers Designed and implemented advertising campaign for the entire company product range Business development ­ sourcing new customers, discussing requirements, preparing proposals and negotiating contracts, prices, terms and conditions

for a multinational company with a client base of 300 restaurants andhotels throughout the UK, dealing with hospitality point of sale.Responsibilities and Achievements: Business development duties: meeting with potential new clients ­ and existing clients expanding their business ­ to discuss their needs and advise them on system requirements i.e. cabling, power and wireless capability Successfully re-negotiated ongoing contract with Jameira Beach Hotel, Dubai, through the project management of their POS system upgrade, which included the complete rebuild of their servers Project manager for all new installations, taking ownership of projects from start to finish. This included setting up and installing large networks, liaising with electricians, builders and cable contractors, and developing and maintaining good relations with clients Managed installations in the UK for clients including: Wagamama Restaurants, Gordon Ramsay Restaurants, The Savoy Group, Harvey Nichols, and Terrance Conran Restaurants Implemented a standardised installation and documentation process, which improved ongoing maintenance for client/customer base and resulted in higher customer retention rates Implemented a backup server program covering five separate POS systems, reducing the downtime on customer sites from 24hrs to 6hrs Team leader ­ managed team of service engineers, overseeing the day-to-day operations of the service department. This included job allocation, monitoring of work levels, training of new engineers and trouble-shooting with engineers on-site and in the workshop Established and managed new London office, setting up workshop and storage areas to industry safety standards

and group supervisor for a multinational disaster recoverycompany dealing with fire, flood and bomb damage.Responsibilities and Achievements: Assessing, costing and supervising the restoration of electronic hardware from fire, flood and bomb damage. Also involved working closely with customers and service engineers in keeping to tight deadlines. Restoration of contaminated mainframe at major telecommunications company. This involved stripping down the mainframe to board level and mechanically decontaminating and then reassembling. The equipment tested successfully first time within quoted timeframe Bishopsgate ­ recovered all electrical equipment from top ten floors of Bishopsgate building following IRA bombing in 1993 Baltic Exchange ­ restored power within a 24hour turn around to a major stock exchange building following IRA bombing. Restoring mechanical and electrical equipment in the UK, Germany, Italy and Australia Trained new contractors to strip down, decontaminate, reassemble and re-commission various electronic equipment, including PCs, mainframes and CNC machine tools Balance administration duties with inbound customer complaints, providing quick and effective resolution in accordance with strict time frames Rostering and checking pay and expense claims for contractors.

Diploma Of Information Technology Networking Ica50411

Certified Associate In Project Management (Capm)

Beng Hons, Electrical/Electronic Engineering

Focusing on: Optoelectronics, Digital Communication, Analogue and Digital Systems.

Btec Diploma, Mechanical And Production Engineering

Physics; English, Geography, Maths