Johnathon Rick Email & Phone Number

Indianapolis, IN, US

Carmel, Indiana

• Designs and implements SOPs, tools, and spreadsheets for new department that were in use for over five years covering topics including but not limited to: customer service and use of CRMs
• Operates and processes database of claims across national client databases in order to manage expectations, deadlines, and stakeholder engagement.
• Cross references Salesforce and proprietary database to complete customer claims
• Trains new employees within the Assurance department on several team specific processes in one-on-one training sessions
• Reviews client claims and determines allowable refunds on a national level for all returns while balancing stakeholder expectation using project roadmapping and company policies.
• Analyzes and investigates complicated return claims to help prevent fraud and program abuse

Indianapolis

• Creates digital designs from concept or adapted from other sources for use through established industry standard
• Utilizes cutting edge technology to execute artistic vision across variety of physical mediums
• Sources and prepares a wide variety of established stock, vetting safety through industrial Material Data Safety Sheets
• Assembles multiple stage material designs into final project, with additional material processing for increased impact.
• Works with local library to educate, advise, and support adult engagement in design and execution

Indianapolis, Indiana Area

• Developed and oversaw programs ensuring they were in agreement with AYS strategic plan and met all stakeholder agreements and expectations
• Provided continuous engagement of 15-30 children using indoor and outdoor activities to ensure their educational milestones were met
• Designed and executed project plans using GANTT charts, developed and reinforced daily standups
• Mixed formal and informal communication efforts to create curriculum that meet client needs.
• Observed and documented progress and provided written and verbal updates to stakeholders including potential progress setbacks
• Reviewed clients complaints to ensure retention of accounts and improve the client experience

Indianapolis, Indiana Area

• Conducted specialized assessments and created project plans based on needs of each account
• Developed and maintained relationships with clients, external stakeholders, and investors.
• Managed account load of 40 to 60 accounts at any given time
• Wrote, reviewed, and edited state specific forms to ensure correct and timely documentation on accounts

Indianapolis, Indiana Area

• Prepared, planned, and organized day camp activities for each week.
• Supervised and organized children with other Camp staff
• Performed light administrative duties, substitute taught, managed inventory.

• Took inbound customer orders by phone, including payment information
• Demonstrated strong customer service skills
• Operated product management database

Managed guest arrivals, departures, hotel finances, customer serviceDemonstrated managerial responsibility during evening shift. Provided excellent Housekeeping and Concierge service during morning shift

Demonstrated cashiering and customer service skills dailyTrained new cashiers in register and customer service trainingProvided a clean and maintained dining environment

Bachelor Of Science (Bs), Management

Bachelor’S Degree, Non-Profit/Public/Organizational Management

Activities and Societies: President of Gamers Guild of IUPUI, 4 years