Jon Riffe Email & Phone Number

United States

As a part of a global team, I assisted the Google recruiting team by checking their sourcers/recruiters work for accuracy and professionalism, and collaborated with talent delivery managers, members of the business intelligence team, and other auditors worldwide. I was also a part of several functions within the quality assurance department, such as the.

Pikeville, Kentucky

I was the “hands and feet” for the Remote Network Admin. I installed the devices and ran the cabling for new Networking equ, and was the first responder to network issues. I oversaw procurement, and I determined specifications for new IT equipment, serving as the administrator for our VoIP phone systems, and was the point of contact for our AT&T issues.

I provided end-user support to the numerous amounts of faculty and students. We have thousands of students, and a large number of faculty and staff, all of which my dept. supports on a daily basis. The problems range from simple password resets, to repairing faulty hardware in their computers, to network issues, to cable tv issues. Obtained two Dell.

I provided end-user support for faculty and students by troubleshooting/resolving any software, hardware and/or printer (a total of 12 printers on site) problems. In addition, I monitored the network to make sure that students/faculty weren’t using their machines (which there were nearly 100 of) for P2P sharing and/or using all the bandwidth by streaming.

I provided support for roughly 60 users and their machines. This includes installing, troubleshooting and configuring software such as Microsoft office (2003,2010), Minitab, Baan, Citrix XenApp, Citrix Receiver and proprietary programs such as File Handler. I also troubleshot/repaired any web based apps such as Softscape and I was in charge of taking care.

Associate Of Science (As), Information Technology

Education record