Senior Uc Engineer
CurrentProvide solution architecture and Tier 4 level support in the Avaya space. Things I've done in the past year include:Architected/implelented/documented full disaster recovery plan for customer's Avaya call center spanning two data centers and 70+ servers including CM, AMS, SMGR/SM, CMS, AES, AEP, ACR, Lumenvox ASR, Verint WFM, AVST voicemail and Oracle SBCs.Architected and currenly managing upgrade of same customer from Avaya Aura 8.x to 10.x, & moving to FIPS 140-2 security posture.Oversaw customer adoption of Nectar monitoring solution