Program Manager

Founded in 1980, Coitcom is a family owned and operated firm that prides itself on customer service and designing, engineering and installing cost efficient, custom audio/video and low voltage systems for commercial and residential properties that meet our clients' wants, needs, and budget. With 33 years of experience, Coitcom has developed into a multipurpose firm that has worked with hundreds of top companies ranging from Fortune 100 to boutique legal and financial firms on a wide variety of projects.In today's rapidly changing world of technology, our philosophy is to design systems that are bullet proof today and expandable for the future. In addition, our goal is to seamlessly integrate technology into the work environment to promote creativity by aligning collaboration with social interaction.

Transitioned to oversee key client accounts for leading AV solutions provider serving residential and commercial markets.Developed and managed relationships with clients representing existing and new business partnerships. Acted as company advocate while conducting in-depth needs assessments, researching product / service options, and effectively closing sales. Served as primary point-of-contact post order placement, coordinating with purchasing teams to secure best possible pricing, with warehouse teams to facilitate prompt delivery, and with support teams to arrange on- and off-site training events. Championed client service excellence to promote high levels of satisfaction, loyalty, and repeat business. Maintained current account information using CRM system; tracked and analyzed account activity, creating customized sales reports and developing call lists to identify trends and secure sales. Regularly communicated with management to discuss new business opportunities.** Exceeded monthly individual sales goals by up to 300% and grew 60 managed accounts by 9% in '13.** As Business Development Lead, activated several new dealers and successfully closed thousands of dollars in new business.** Effectively developed strong relationships with clients by providing solid product recommendations, with '13 sales figures exceeding '12 totals by more than 100%.** Introduced VIP account program, allowing high-growth potential accounts to access assigned associate directly and streamline order placement, resulting in boost in existing dealer business of 33% in '13.*** Joined branch team effort to achieve and beat commercial / professional sales goals in '13; ultimately received Commercial Pro AV Champion Award in recognition of top performance.

Spearheaded opening of new branch from ground up, handling construction, staffing, operations, and strategic planning and providing ongoing management and leadership.Secured and developed top-performing team to handle sales, operations, and warehousing. Diligently acquired new accounts across residential, pro audio, and commercial sectors and maximized sales from existing client base to promote short- and long-range profitability. Managed budget and provided financial oversight. Utilized Excel to compile and merge customer / vendor sales data; analyzed key performance indicators across sales, profitability, client retention, and market share. Continually identified and leveraged options to improve performance and growth.** Implemented tactical plans to gain competitive market edge, with branch gaining average business growth of more than 7% YOY.** Negotiated agreement with dealer to increase business by nearly 200% in '12; capitalized on Preferred Dealer Program benefits to boost existing dealer business more than 2000% in '10.** Partnered with management teams to increase credit lines for clients and enhance term agreements to positively impact sales and productivity.** Initiated two separate projects totaling $1M in Silicon Valley and New York markets in '12.** Recognized with Inventory Control Award for two consecutive years due to effective collaboration with management across several locations to revamp inventory loss prevention.** Orchestrated regular training sessions to advance associate knowledge of latest products and review performance metrics.

Joined established consumer electronics company to drive implementation of leading-edge sales and business development programs.Founded and fostered relationships with new and repeat clients. Arranged face-to-face and remote meetings to gain solid understanding of needs, present full array of product solutions, and offer specification- and budget-appropriate recommendations. Followed up with contacts, negotiated terms to secure win-win outcomes, and effectively closed sales. Acted on opportunities to make connections with prospects, advocate for company, and win business from competitors. Conducted user training and development activities. Analyzed sales performance and forecasted business. ** Played key role in collaborative group planning project bringing together vendor partners, management, and sales teams to better business practices and maximize profits; contributions led to initiative to charge clients for failure to attend scheduled training sessions and resulted in effectively upping attendance rates to 98%.

Learned the art of relationship building and sales from my mentor, a highly respected icon in the consumer electronics rep/distribution industry.

Learned customer service and support by managing claims for our agency.