• Managed Virtual Servers. Created and maintained update schedules to ensure servers were up to date using RMM Tools.• Worked with our Network MSP to troubleshoot and maintain our Firewalls and Switches.• Managed backups of critical servers and provided testing of recovery options.• Acted as point of escalation for our Desktop Administrators, as well as general helpdesk assistance.• Managed multiple Microsoft365 tenants, as well as headed the migration of those tenants into one central tenant.• Lead the installation of hardware into new and existing server racks.• Implementation and Management of Anti-Virus systems.• Worked with Principal Engineer analyzing systems to upgrade, change, and implement new solutions.

• Helpdesk Technician – Initially when I started at Network Center, I was in the helpdesk tier 1 position. Answering phone calls, troubleshooting issues at that time. I also assigned myself tickets from our helpdesk board and reached out to clients on a severity basis. • Backup Specialist – I was the main point of contact for any Datto backup related issues or setups. I monitored Datto and Azure backup solutions daily and would troubleshoot any issues that arise. I also was the lead of BackupRadar to ensure that all backup solutions are reporting properly. • Senior Technician – In the role of Senior Support Specialist I took on the more complex, critical, and uncommon issues. This role also involves mentoring of the Tier 1 and Tier 2 techs to assist them to resolutions, as well as expanding their knowledge on all the different technologies. • Primary Customer Technician – I was designated to be a client’s main point of contact for any technology related issues. I traveled onsite to their location to provide local support to all users once per week.

• First level IT Support – Answered phone calls and emails from clients. Assisted them with the issue they were experiencing if possible. If unable to assist, I would create a support ticket with our ticketing system (ConnectWise) after gathering as much information as I could. Then escalate the support ticket for higher tiered IT Professional to continue troubleshooting. • HP Commercial Desktops, Workstations and Notebooks Service Qualification – Received certification in HP Commercial Desktops, Workstations and Notebooks Service Qualification. Which allows me to assess, diagnose, and order warranty replacement parts for HP Devices. Once the part is received, I can complete the warranty replacement process. • Datto Technical Specialist Level II - Received certification with Datto BCDR for Datto Technical Specialist Level II. This certification provides benefits such as Linux commands for troubleshooting and networking, experience with virtualizations and bare metal restores.

• Support Engineer – Helped customers with the issues they are having with specific modules in Microsoft Dynamics GP, by accepting ownership of cases that come into queue. Contacting customer by phone or email based on customers’ preference. Using resources available to me to solve problems the customer was experiencing in a timely manner. Reached out to Team Leads for assistance when I was unable to determine a resolution on my own. • Introduction to SQL – Received certification of Completion from North Dakota State University for Introduction to SQL course. • Teamwork – Would help fellow engineers with the knowledge I have, to help resolve the issues their customers were experiencing.