Jon Rouse Email & Phone Number

Cincinnati, Ohio, United States

- Arrived early each morning to ensure all golf carts were organized and stocked with clean towels, tees, and scorecards, enhancing member readiness and satisfaction.- Managed the storage of members' golf clubs, maintaining a safe and accessible environment.- Provided transportation for members between the driving range and the golf course, improving overall service efficiency.- Addressed and resolved member complaints related to the course, contributing to a positive golfing experience and fostering member loyalty.

Cincinnati, Ohio, United States

- Managed high-volume service during peak weekend hours, ensuring efficient operations and a seamless customer experience.- Trained and mentored new employees, resulting in a 20% decrease in onboarding time and improved team performance.- Addressed customer concerns during manager absences, demonstrating strong conflict resolution skills and maintaining high levels of customer satisfaction.- Received multiple raises in recognition of dedication and contributions to team success, reflecting commitment to excellence in service.- Maintained a professional attitude in challenging situations, highlighting the importance of respecting customers while ensuring smooth operations

- Oversaw snack shack operations, providing a diverse selection of food options to members, resulting in a 15% increase in customer satisfaction ratings.- Developed customer service skills to enhance the overall member experience, particularly during peak summer hours.- Maintained a positive attitude in high-pressure situations, leading to improved customer interactions.- Fostered teamwork by coordinating tasks such as taking orders, preparing food, clearing outdoor tables, and restocking supplies, contributing to efficient service delivery.- Strengthened interpersonal skills through daily interactions, emphasizing the importance of a cohesive team in delivering exceptional customer service.

Finance, General, Freshman

Education record