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Jon Ryan Mcpherson Email & Phone Number
Process Manager
at
Kidde Global Solutions
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Process Manager
Location
Sarasota, Florida, United States
Company size
Who is Jon Ryan Mcpherson? Overview
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Quick answer
Jon Ryan Mcpherson is listed as Process Manager at Kidde Global Solutions, a company with 870 employees, based in Sarasota, Florida, United States. AeroLeads shows a matched LinkedIn profile for Jon Ryan Mcpherson.
Jon Ryan Mcpherson previously worked as Manager, Customer Support II at Naehas and Head of Customer Experience (Support, Success & Implementation) at Offrs.Com. Jon Ryan Mcpherson holds Course Certificate, The Strategy Of Content Marketing By Ucdavis, 93.65 from Coursera.
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Kidde Global Solutions
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Profile bio
About Jon Ryan Mcpherson
🌟 Experienced director/manager with a 15 year proven track record in Customer Services excellence (Success, Support, Implementation), team leadership, and program development.With a robust background in technology and SaaS, I excel in delivering high-impact solutions by leveraging a spectrum of skills to drive growth through customer centric support. Throughout my career, I've demonstrated a knack for data driven planning, retention strategy and client relationship development to achieve outstanding growth and operational efficiency.My skill set encompasses:Strategic Leadership: Orchestrating transformative strategies that drive enterprise-level growth through client relationship development, strategic planning, and team leadership.Operational Excellence: Implementing streamlined workflows, training initiatives, and automation tools resulting in substantial reductions in response times and ticket volumes, thus improving customer satisfaction metrics.Business Development & Relationship Building: Collaborating with senior leadership and founding teams to foster strong client relationships and secure corporate deals, leading to consistent year-over-year growth.International Team Management: Successfully leading international teams and fostering a ground-up development of support practices resulting in exceptional retention and customer satisfaction rates.I'm passionate about building teams and creative valuable connections for my organization and for my customers. applying my expertise to enhance organizational success, customer satisfaction, and operational efficiency. Seeking opportunities to contribute my skills in enhance organizational success, customer satisfaction, and operational efficiency to elevate customer facing services within dynamic and growth-oriented environments.🔍 Let's connect and explore how I can drive transformative success for your organization!Specialties: Open & Direct Communication, Project Management, Customer Success, Knowledge Management, Product Management, Customer Service, Technical Support, Performance Analysis, Remote & International(BPO) Team Management, Cross-Functional Collaboration, Market Research, Strategic Planning, Software Implementation
Listed skills include Leadership, Management, Sales, Merchandising, and 5 others.
Current workplace
Jon Ryan Mcpherson's current company
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Kidde Global Solutions
7 roles
Jon Ryan Mcpherson work experience
A career timeline built from the work history available for this profile.
Manager, Customer Support Ii
CurrentLed a remote B2B customer support team dedicated to providing top-tier service to enterprise-level financial clients, including major banks. Maintained strict SLA adherence and achieved a 100% retention rate through streamlined workflows, improved deliverable times, and strategic response management. I oversaw UAT and ensured SOC2 compliance across.
Sep 2022 - Present
Head Of Customer Experience (Support, Success & Implementation)
Instrumental member of this start-up executive leadership team, directing 3 departments with international remote teams and BPO partners. Drove revenue growth of 15% YoY by enhancing cross-departmental alignment, identifying customer pain points, and implementing robust KPIs for support, success, and implementation. I led campaign management for paid.
Apr 2018 - Aug 2022
Senior Support Specialist (Team Lead)
Managed special projects aimed at enhancing customer success throughout the lifecycle, focusing on account management and upselling marketing programs to current clients. Utilizing platforms like Zendesk and Intercom, I provided technical support and conducted one-on-one coaching sessions for customers. Additionally, I played a key role in mentoring Junior.
Feb 2017 - Apr 2018
Saas Software Sales
Proven track record in lead generation and cold calling, effectively driving sales through personalized one-on-one interactions in the real estate sector. I developed impactful sales scripts and best practices that enhanced engagement with potential clients. Additionally, I actively participated in conferences and trade shows, both independently and as.
Feb 2016 - Feb 2017
Manager
- Special project management- Increased office efficiency by 35% with Software/Hardware implementation and training- Software/Hardware use, training and maintenance- Merchandising old and new products- Complete store resets- Multiple store management – opening, closing, team management, money handling & inventories- Interviewing, hiring, training &.
Feb 2014 - Feb 2016
Area Manager
Richards Foodporium
- Coordination and launch of brand new store locations (25% area growth)- New store success assessment and analysis- Interviewing, hiring, training & continued education- New product research & acquisition- Employee Scheduling- Floating troubleshooter for satellite stores, special events and project management- Product Placement and Promotions Marketing.
Mar 2011 - Feb 2014
2 education records
Jon Ryan Mcpherson education
Course Certificate, The Strategy Of Content Marketing By Ucdavis, 93.65
Business Management, Marketing, Human Resources, Bussiness Organization, International Relations, Information Systems
FAQ
Frequently asked questions about Jon Ryan Mcpherson
Quick answers generated from the profile data available on this page.
What company does Jon Ryan Mcpherson work for?
Jon Ryan Mcpherson works for Kidde Global Solutions.
What is Jon Ryan Mcpherson's role at Kidde Global Solutions?
Jon Ryan Mcpherson is listed as Process Manager at Kidde Global Solutions.
Where is Jon Ryan Mcpherson based?
Jon Ryan Mcpherson is based in Sarasota, Florida, United States while working with Kidde Global Solutions.
What companies has Jon Ryan Mcpherson worked for?
Jon Ryan Mcpherson has worked for Kidde Global Solutions, Naehas, Offrs.Com, Pet Supermarket, and Richards Foodporium.
How can I contact Jon Ryan Mcpherson?
You can use AeroLeads to view verified contact signals for Jon Ryan Mcpherson at Kidde Global Solutions, including work email, phone, and LinkedIn data when available.
What schools did Jon Ryan Mcpherson attend?
Jon Ryan Mcpherson holds Course Certificate, The Strategy Of Content Marketing By Ucdavis, 93.65 from Coursera.
What skills is Jon Ryan Mcpherson known for?
Jon Ryan Mcpherson is listed with skills including Leadership, Management, Sales, Merchandising, Microsoft Excel, Microsoft Office, Social Networking, and Team Leadership.
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