Jon Schuler Email & Phone Number

Miami, Fl, Us

City Of Industry, Ca, Us

City Of Industry, Ca, Us

Mahwah, Nj, Us

I oversaw all business operations and logistical planning for the largest specialty retailer company for women and girls in the United States as it transitioned into a third party. I devised and implemented strategic marketing initiatives to develop brand presence while building a new sales pipeline to promote growth. Key Accomplishments Included: -Initiated a new business channel (backing brands solutions) focused on providing the best in class retail and logistics capabilities using the current company infrastructure-Developed customer success playbooks to ensure successful on-boarding, adoption, retention, renewal, and expansion of business-Oversaw a staff of 20 and ensured all contractual service levels agreements adhered in accordance with internal, client, and consumer satisfaction levels; identified and resolved any process gaps to streamline efficiency -Consulted with potential clients to identify business needs and provided accurate sales quotes; established a sales pipeline and delivered an initial proposal worth $15M in revenue over a three-year period prior to COVID-19-Facilitated weekly C-level and executive business review meetings to provide project updates and ensure projects were on track to be delivered on-time and within the set budget constraints-Partnered with the IT department to explore best in class solutions to drive customer satisfaction and increase revenue; implemented a standup data warehouse and reporting system to track internal and external logistics

Las Vegas, Nv, Us

I collaborated cross-functionally with the executive-level leadership team in devising and executing innovative account strategies and metrics for improving customer satisfaction across the entire organization. Key Accomplishments Included:-Changed staff culture to focus on trust, transparency, and individual growth -Fostered long-term relationships with clients and ensured all of their business needs were consistently achieved; acquired the contract renewals of two major clients totaling $6M in revenue through improving relationships-Trained and mentored staff 1:1 on best business practices and customer success techniques to ensure the customer remained at the forefront to drive business and facilitate seamless communication -Coordinated with the operations and IT departments to develop and implement efficient workflow processes to ensure time was being accurately tracked and invoiced per contractual agreements to capitalize on productivity-Drove annual planning, monthly forecasting, and strategies for customer revenue growth-Improved customer retention strategies by having staff analyze customer data to proactively gain insight

I was responsible for managing P&L and developing and growing the fulfillment of high-profile accounts, including Microsoft, The North Face, Beachbody, ASOS, Eloquii, and WWE generating more than $60M of annual revenue. Key Accomplishments Included:-Built Client Service organization through strong mentorship and talent development while identifying individual opportunities for growth, personal investment, and up leveling -Coordinated cross functionally with corporate departments, including operations, merchandising, marketing, legal/general counsel, etc. with the focus on improving workflow processes and achieving desired service-levels-Guided organization to be a return on investment focused group by influencing cross sell and up sell opportunities while being obsessive about the customer experience -Conducted audits to identify process gaps and devised strategic improvement initiatives to improve efficiency and maximize profits; reduced annual operational costs by $400K by improving the delivery time by a full day-Achieved and maintained a customer satisfaction rating of 99.2% through the management of operational excellence -Collaborated with a team of project managers in implementing creative operational and technology-based solutions to resolve complex service and contract issues; ensured all KPIs were on track and expectations were met for all deliverables -Successful onboarding of 22 customers to a complex and comprehensive platform of service offerings

I maintained and cultivated relationships with key decision-makers and played a primary role in account retention efforts as well as identified and capitalized on additional business stream opportunities resulting in four million dollars of added revenue.Key Accomplishments Included:-Developed forecasting and hiring action plan to successfully support +65,000 multi-line orders shipped same day-Skilled in fulfillment implementations along with managing numerous projects in various stages of the lifecycle-Played a lead role with warehouse management upgrade and implementation based on client requirements-Used “Continuous Financial Improvement” philosophy to help reduce client’s spend by over three million-dollars while using cost savings leverage to increase revenue with different channels within the fulfillment model-Developed operational process documentation receiving “Best of Class” from Microsoft