I support our clients using the MercuryGate TMS and Final Mile platform. This includes technical solution support and continual improvement efforts across our client base.

I support delivering solutions for all new clients. I also work as a technical project manager responsible for leading regular configuration sprints and helping to deliver new functionality to our clients

I help support all current clients in our managed transportation and soon to be brokerage divisions using 3G TMS. My responsibilities include implementing client solutions post go-live. This includes gathering client requirements, introducing new functionality, testing, designing and executing the optimization process, and writing automated business rules to help our clients get the most out of 3G TMS.

I support our professional services team providing solutions for new and existing logistics service providers and brokerages. Responsibilities included: •. Follow best practice solution implementation methodology to deploy clients quickly,accurately and within budget.•. Assist clients with non-base solutions, system testing, integration testing, and troubleshooting systemic issues.

I support integrating, enhancing, and maintaining new and existing clients that use a variety of supply chain based systems. I have experience with MercuryGate, Sterling OMS, Red Prairie WMS, and proprietary optimization systems. I have saved multiple companies hundreds of thousands of dollars in consulting charges with my system knowledge, process expertise, and efficiency changes. My additional responsibilities include:•Project management, Documenting processes, and solution design for clients using the TMS.•Requirements gathering, configuration expert, and system tester for all system coding changes.•Expert in integration of clients and carriers using flat file, XML, and EDI specifications.•Successfully transitioned +100 clients from legacy systems to new TMS systems.•Transforms and codes requirements into the most efficient and simple workflow for clients.•Project manager for all release testing and integration projects.

I managed our systems integration and support team specializing in integrating and supporting new and existing clients that use our TMS based on the MercuryGate platform. My responsibilities included:•Manage group of IT professionals specializing in implementing and maintaining transportation systems.•Workflow Architect that designed, tested, implemented new workflow that saved twenty five thousand dollars per month in vendor consulting charges.•Expert at gathering requirements from business partners and creating actionable TMS enhancements.•Solution design expert that has implemented fifty new and existing clients on proprietary TMS.•System tester for all enhancements and maintenance fixes.•Expert in integration of clients and carriers using flat file, XML, and EDI specifications.•Project manager for all software releases and special projects.•Vendor manager that utilizes SDLC principles in conjunction with 3rd party software provider.•Technical sales lead that demonstrates system functionality and capabilities.•Assisted in creation of standard systems training for new clients and users.•Product manager that created technology road maps to prioritize new system functionality.

• Senior Business Analyst that helped train and deploy ordering, warehousing, and last mile delivery routing systems• Subject matter expert in requirements gathering, scoping, and system testing • Liaison between business and coding teams to communicate system issues and requirements• KPI reporting expert that gathered data and created performance reporting for distribution centers• Partnered with our inventory, loss prevention, and IT teams to create inventory loss reporting.• Troubleshooting expert that helped clarify system defects and drive toward resolution.

•Created reporting using Microsoft Access and Excel to track delivery budget variances. I would analyze and report findings to management to make operational budget saving changes.•Analyzed delivery data to discover causes for overtime expenditures in delivery driver workforce. •Discovered process gaps and worked with management to develop best practices and measure changes.

•Conducted freight analysis to lower overall cost of shipment to customers. Used extensive network of 3rd party freight haulers to offer cost saving transportation costs for customers.•Negotiated fixed and variable freight contracts with 3rd party logistics carries. These negotiations led to cheaper transportation costs for customers.