Jon Shulin Email and Phone Number

●Directly oversee all aspects of company operations including manufacturing and digital web build/online marketing, strategically planning, directing and coordinating all operational functions while also enhancing internal organization processes and infrastructure.●Develop and implement GMP-based SOP’s for manufacturing and logistics to drive business growth.●Effectively lead the planning, development and implementation of a new website build including eCommerce and replication and Amazon.●Correctly identify and pursue all shortcomings within manufacturing and operations while implementing new procedures to streamline processes and costs for labor.●Lower the costs of goods in production and labor by 35%.●Ensure suppliers exceed the needs of the company, successfully brokering new supply contracts for packaging, food purchasing and digital advertising logistics to save xx% annually as well as increase the quality of work.●Ensure that operations run smoothly and meet all company policies. ●Protect the assets of the company to ensure continuous growth and flawless execution. ●Provide the necessary resources to all company leaders, ensuring a safe, productive and efficient working environment. ●Develop standards of performance (SOPs) to ensure key personnel are working toward established goals

●Productively led the planning, development and construction of a new data center and headquarter facilities.●Efficiently launched a key hub-and-spoke software platform to bring foreign offices on-line in Australia, New Zealand, Canada and Singapore.●Proactively redesigned manufacturing operations using GMP’s along with HACCP based processes.●Devised and integrated strategic plans for streamlining customer service, shipping and IT with new applications and training. ●Directed multiple development teams in the formulation of business tools, CRM applications and web tools for the member base.●Led the planning, development and implementation of a custom software platform comprised of 2M+ lines of code deployed in five countries. ●Served as the company spokesperson, trainer and speaker at high-profile events in the U.S.●Created innovative campaigns resulting in the three highest new sales months in company history through innovative events, enrollment incentives and team competitions.●Established and implemented customer reactivation initiatives creating $100,000+ per month.●Closely oversaw six new product formulations, including immune support, weight loss and energy drinks; developed key metrics and reports, improving forecasting and assisting top leaders in advancing in rank.●Directed all company events, including annual convention and regional training/opportunity meetings while also co-writing the first-ever real-time compensation plan.●Strategically steered all purchasing, shipping/receiving, estimating, contract administration and customer service efforts resulting in a savings of over $100,000 annually and an increase of customer service ratings by over 50%.●Controlled inventory turns and levels to guarantee seamless operations processes at all times.●Optimized revenue by developing cost-reduction activities via efficient supplier development and resourcing.

●Provided executive leadership as the head of customer service, implementing a creative program campaign through the call center adding over $2M annually.●Responsible for all aspects of strategic customer service and facilities planning, implementation and support offerings throughout the customer portfolio.●Effectively managed customer service, outbound sales, commission and facilities staff of 70+ individuals while monitoring for top productivity and efficiency ●Created and introduced Courtesy Calling Program, an outbound customer reactivation program, producing over $3M in annual sales.●Directly oversaw retail store operations at the home office and national event locations.●Successfully implemented a new training department and reintroduced call monitoring and recording for quality assurance.●Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.●Utilized superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients.●Handled escalated customer concerns/complaints and devised creative solutions to ensure customer loyalty.●Coached and developed customer service representatives to meet and maintain company goals.