Jon Siersma Email & Phone Number

United States

Thorough validation of all new projects, and modifications to the Wholesale Web PortalBDS review and Test Script construction, execution

Indianapolis, Indiana Area

(Xome acquired Assurant Valuations mid 2018)Manage a Kanban process for all Business Case tickets, Client Onboarding and Internal DefectsHost daily/monthly meetings, such as Stand-up, Release Planning, Retrospective, Client facing.Liaison amongst Business Analysts, Developers, QA/UAT, and the Business StakeholdersHosting weekly Stakeholder conference calls to discuss all incoming Business Case tickets, and arranged priorities as agreedRelease planning and communication to company and Clients

Phoenix, Arizona

Appraisal Management for Origination'sDaily reporting to monitor daily SLA percentages, and tracking of escalated ordersBuilt Excel Templates to assist with expediting reporting with extreme accuracyTracking of Fee Requests, Escalated Orders, and monitoring Day 1 On HoldsNavigate within internal systems to recover documents and POC information, needed by appraisers to complete their reports.Communication with Internal Sales reps to obtain missing documentation or POC information

Volkswagon Group Of America - Auburn Hills, Mi

Audit and validate the daily process and procedures of the Asset Management team, and Deskside ServicesDaily reporting and corrective actions taken, to ensure stability of Volkswagen standardsCreating new procedures and process documentation, training and auditing thereafter Created new procedures to manage the legally bound assets; proper cataloging, physical storage, and appropriate release and tracking ofProvide assistance to take on projects including, but not limited to; mass imaging of new laptops/PC’s, reorganizing stock room, develop newly found procedures, and computer repairs

Sterling Hts Mi

Mobile technician for local home users, and local small business IT supportDiagnose, repair all computer makes and modelsRemote and onsite support for local corporationsDaily duties include virus removal, software and hardware repairs, setup new users, network administration, training and educationDaily marketing and sales to produce more incoming business (home and professional), leveraging social media

Shelby Twp Mi

Managed daily store operations, customer interactions, and all new hire training and developmentPrioritizing and multitasking of items in stock for repair, to enhance productivity and profitabilityPerform software and hardware diagnostics in efforts to repair a customer’s desktop, laptop or MacFull repair of iPhone, iPad, and iTouch productsSoftware repair including malware/spyware removal, virus removal, as well as wiping hard drives and re-installing the proper OSHardware repair including dismantling laptops, and desktops, soldering components on circuit boards, replacing LCD screens, replacing system fans, as well as any other possible repairsLocal area marketing to originate new business; mailers, online advertising, and in person advertising

Lewisville Tx

User Acceptance Testing of new functionality, along with regression testing to verify previous functions were not lost within the main software utilized daily for Loan ModificationsExecuting test scripts and documenting defects revealedCreation of new test scripts to re-test discovered defects, after code implementationDesigned multiple job aids to assist the team, with training guides for all test scripts

Lewisville Tx

Analyze Treasury failures for Loan Modification specifications.Creating Excel templates for the team to expedite daily procedures, opening more bandwidth for more productivityDesigned multiple step by step job aids to assist with new systems for employee’s to utilizeTraining of new hires, resourceful to all current team members

Lewisville Tx

Managed a team of employees, delegated responsibilities, monitored daily routines, provided daily and weekly reports to upper management Daily ordering, tracking, receiving and updating of BPO’s for default home loans within ChaseCommunication maintained with onsite AMC vendors to ensure the SLA was met or exceeded deadlines.Developed Excel templates to become more productive with daily operationsMotivating staff, goal setting, and team building to maintain and enhance productivity Created training materials and procedures for the department to utilize for education and reference

Honest, attentive customer service with all guests entering the establishment to ensure a positive experience, to reinforce their interest to choose Dave and Busters every timeExceptional knowledge of the full menu, resourceful of all services offered. Alert monitoring of guests with alcohol consumption as well as age requirementsFacilitator for training classes, leader for on the floor training, for all new hiresThe Referee position consisted of energetic public speaking, and leading large groups through various Team Building for corporate events

Architecture/Business

Diploma, General/Arts