Jon Stach Email & Phone Number

Hanna City, Il, Us

Hanna City, Il, Us

Peoria, Illinois, United States

Primarily provide support with ongoing project work supporting the transition of the Peoria region healthcare group from UnityPoint Health to Carle Health. Currently working on installation of IT equipment at Trillium Place Young Minds behavioral health inpatient off site clinic. Provide regional leadership feedback regarding current project statuses and feedback within scope for project planning.

Peoria, Illinois, United States

Primarily provide support with ongoing project work supporting the transition of the Peoria region healthcare group from UnityPoint Health to Carle Health. Currently working on installation of IT equipment at Trillium Place Young Minds behavioral health inpatient off site clinic. Assist team with additional tasks including working break/fix tickets, train new staff, provide new and updated documentation regarding new and updated processes.

Peoria, Illinois Area

Currently working as our on-site project coordinator for the Peoria region, primarily with the Methodist campus. I provide backup support for our End of Lease and End of Life process. I provide MDM support to our Jamf enabled mobile devices. I continue to provide support and mentoring to my team members and I am the primary trainer for our new CDS hardware technicians.

Peoria, Illinois Area

I provide end user hardware and software support in both the hospital and clinic environments. I work on assigned projects for new and moving locations. I am currently working on a project to swap out the old hardware at the Pekin hospital to bring it up to speed with current UnityPoint hardware standards. I also help with cataloging and preparing old hardware to be shipped out for donation and disposal.

Peoria, Illinois Area

I provided end user device support to include desktops, laptops, printers, and some networking support. I worked independently out of the OSF Cardiovascular Institute and I serviced this building as well as all of the OSF facilities at Glen Park, the Knoxville Surgery clinic, the Sheridan IPMR Physical Rehabilitation clinic, and the OSF Foundation building in Peoria Heights. Additionally, I was involved with several projects. I did project work for the transition from Lexmark to HP printing solutions, providing ongoing support for the Imprivata roll-out, and started work on our hardware refresh cycle.

Untiypoint Healthcare Peoria - Methodist

I was brought onboard to assist with their Clinic refresh project. UnityPoint Healthcare in the Peoria area has 46 clinics they are doing a hardware upgrade for. My tasks were to inventory each clinic to determine current hardware levels of PCs, monitors, printers, and any additional hardware or software requirements. I would then build the new hardware based off of this list and schedule a day to swap the hardware out. I worked with one additional staff to complete this though we have more analyst help with the larger clinics.Once the old hardware is back at the Hospital, I would run KillDisk through each PC to prepare them for donation. I removed the hard-drive out of any that are bad and prepare them for scrap. I also prepared the monitors for donation. All of this inventory is managed in Eracent.

Caterpillar, East Peoria, Illinois

Provide server farm enterprise support for both XenApp and XenDesktop in a Citrix 6.5 environment. Utilize PVS for server management within an ESX/vSphere server environment.

Caterpillar, East Peoria, Illinois

Manage critical enterprise incidents that are affecting production systems or causing green dollar losses. Provide SWOT support for groups working through issues that have the potential to become critical. Prepare post issue documentation and update incident tracking site for management periodic review.

Caterpillar, East Peoria, Illinois

Manage the level 2 Remote Desktop and Notes Support teams. Work with our 3rd level teams and other business partners to find solutions to support issues. Work with new business partners to develop an IT support structure that fits their needs. Work on assigned projects to represent the team's interests and provide appropriate feedback and training to key team members.

Caterpillar, East Peoria, Illinois

Monitor daily helpdesk phone queue management, work to assist agents with high priority calls, and work with outside groups to better communicate support needs for the helpdesk. Provide agent feedback on daily/weekly goals as well as provide periodic performance reviews, Work with Cat management on new business potential and helpdesk growth.

Caterpillar, East Peoria, Illinois

Provided remote technical support for Caterpillar global operations including detailed remote hardware and software support to both local and remote employees either from level 1 tickets or direct call-in support. Provided feedback and continued spot training to the level 1 support analysts to better route or resolve tickets.

Caterpillar, East Peoria, Illinois

Assist with routing of Mach1 SAP calls to proper support team. Verify and approve CUP requests. Setting up and submitting BOBJ requests.

Caterpillar, East Peoria, Illinois

Contracted to provide general technical support for Caterpillar global operations including basic hardware and software troubleshooting, password resets, mainframe and VAX support, Lotus Notes setup and basic troubleshooting. Assist with training new level 1 support analysts.

East Peoria, Illinois

While on layoff from Cat, I did non-IT work until I was called back to Cat on another contract.

Caterpillar, East Peoria, Illinois

Provided remote technical support for Caterpillar global operations including detailed remote hardware and software support to both local and remote employees either from level 1 tickets or direct call-in support. Provided feedback and continued spot training to the level 1 support analysts to better route or resolve tickets.

Caterpillar, East Peoria, Illinois

Contracted to provide general technical support for Caterpillar global operations including basic hardware and software troubleshooting, password resets, mainframe and VAX support, Lotus Notes setup and basic troubleshooting. Assist with training new level 1 support analysts.

Peoria, Illinois

Managed daily operations of $1,250,000 in inventory of consumer electronics goods with 45 employees, ensuring sufficient inventory levels to accommodate demands. Provided leadership within the areas of Human Resources and Loss Prevention. Worked with staff to stay within monthly budget targets and facilitated creating processes and procedures to excel in opportunity areas.•Reduced inventory shrink and bad debt every year over the past five years.•Streamlined warehouse procedures and moved most products to sales floor to expedite sales process.•Deliberative and contextual in financial analysis and budget planning.

Georgia, Germany, Jordan, Kuwait, Saudi Arabia, Iraq, Illinois

Trained and assisted in maintaining 10 tractors and trailers. Lead planning and execution of all convoys. Trained and lead 3 gun trucks to provide convoy escort security. Worked with local nationals who spoke little to no English. Used GPS for route planning and coordinating convoy movements. Used Blue Force Tracker for enroute updates of location and intelligence reports.•Successfully navigated all convoys through Iraq and brought all personnel and equipment home.•Well versed in international driving including four years driving solo and in convoys throughout Germany.•All non-combat miles driven and non-combat convoys lead were accident free miles.

Peoria, Illinois

Packed, picked-up and delivered customers household goods. Drove tractor-trailer and bobtail trucks on long haul and local routes, loaded and unloaded trucks, collected money, filled out paper work, light maintenance. Maintained vehicle maintenance records and logbooks correctly. Assisted customers with claim paperwork and procedures.•Trained new movers in successful loading and unloading procedures.•Trained new drivers on correctly handling and processing paperwork.•Had no household damage claims.•All miles driven were accident free miles.

Associate Of Applied Science, Computer And Information Systems, 4.0/4.0

Graduated Summa Cum Laude

High School Diploma, General Education

High School