Oversee daily logistics operations, coordinating cross-functional teams to meet company objectivesResponsible for business development initiatives, including sales strategies that resulted in a +30% average increase in YOY revenueServe as industry representative, assessing emerging technologies, market opportunities, and regulation changesNegotiated and cultivated strategic partnerships with key suppliers, resulting in a 15% reduction in service costs and reduction in lead time, while improving delivery times by +20%Develop and manage the operational budget, implementing cost-saving initiatives that reduced expenses without compromising service levels or operational efficiencyFinancial forecasting and analysis, managing cash flow to ensure financial well-beingCompile data to make informed critical decisions and planning for large projects, such as technology implementations, staffing campaigns, and new service offeringsLaunched a comprehensive performance management system for operations and sales, resulting in a +200% increase in employee productivity.

Managed logistics department and coordinators, ensuring performance levels meet contractual KPIs and other overall expectationsProvided consultation on logistics strategy and demonstration of capabilities to current and prospective clientsServed as primary point of contact for key accounts, responsible for expediting issue resolutions and ensuring client satisfactionResponsible for hiring 15 new logistics team members, ensuring proper training and overseeing their development opportunitiesDeveloped & maintained logistics dashboards, analyzed data to identify trends, track KPIs, drive continuous improvement, and create meaningful information for stakeholdersUsed analytics to identify and implement cost-saving measures across the supply chain, focusing on procurement, transportation, and warehousing to reduce overall operational costs.

Designed and implemented supply chain strategies to optimize the flow of goods, materials, and information, aligning operations with business objectives to support company growth.Oversaw end-to-end order processing cycle, ensuring accuracy and timeliness in order fulfillmentProvided front-line insight to management to support decision making and planningBuilt strong relationships with key suppliers and 3PL providers, negotiated contracts, and ensured that KPI targets were achievedLed the adoption and integration of advanced supply chain technologies and tools, including ERP systems, to enhance supply chain visibility and data collectionDeveloped and executed risk management strategies to mitigate potential disruptions and ensure continuity of operations

Managed operational activities related to key client accounts, overseeing end-to-end service delivery and ensuring alignment with client expectations and contractual obligationsSpearheaded Salesforce implementation and served as the primary administrator resulting in 100% adoption within 6 monthsSuccessfully generated $1.2 million in net new business by cultivating high-value client relationships and tailored logistics solutions, serving as the primary point of contact for key accountsOversaw large scale RFP responses to customers, as well as created RFPs for suppliersNegotiated with external vendors and partners to ensure timely and accurate service delivery, while resolving any service-related issues to optimize account performance

Supervised onboarding, vetting, and comparing transportation providers, leading to a +20% increase in on-time deliveries Optimized client logistics operations, reducing shipping costs by 40% and improving on-time delivery ratesManaged inbound and outbound shipments, utilizing TMS (Transportation Management Software) to enter shipment data, track orders, and generate reports to analyze overall performance Ensured compliance with industry regulations, including DOT, OSHA, and FMCSA standards, maintaining a safe and compliant logistics operation