Jon Stevenson Email & Phone Number

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Part of ACC's Operations Services Group, that supported Transformation using a simple proven approach and a range of techniques to build organisation wide understanding of the customer experience and identify opportunities and new service ideas.

I managed a portfolio with diverse and interesting challenges. Since 2012 I have lead teams using design-led thinking to create innovative new services for businesses and New Zealanders interacting with government. One service targeting new parents had a greater than 90% uptake rate from the first month of introduction. It saved customers both.

Wellington & Wairarapa, New Zealand

As a Senior Consultant specialising in ebusiness, my role was to be a trusted adviser to senior managers, providing value by helping them to define the real problems challenging their area, and identifying innovative digital solutions. A key achievement was changing the organisation's policy on the use of digital communication channels - email, sms.

Wellington & Wairarapa, New Zealand

In this role I managed the design, development and roll out of new digital services for Inland Revenue.The key achievement for me was playing an important role managing the business team within the Websphere portal deployment programme. This was a multi-year, multi-million dollar programme to move the organisation's web-based services to a dynamic portal.

Wellington & Wairarapa, New Zealand

Working with business to find appropriate solutions to their business problems. Areas of expertise include:- Business requirements analysis- Business case development- Organisational impact assessment and management- Project management- Communications and stakeholder relationship management- Using email, SMS, IM and social media applications in government.

Wellington & Wairarapa, New Zealand

Consulting to the public sector on a range of services e.g. policy advice, operational improvement, decision criteria and frameworks, developing business cases, business and user requirements gathering and analysis.A key achievement was the development and implementation of a decision tool for gaming machine licensing officers at the Department of Internal.

Wellington & Wairarapa, New Zealand

I managed the team that handled ministerial and chief executive correspondence as well as researching and developing business cases for business improvements.A key achievement was the development and implementation of a new quality management framework.

Wellington & Wairarapa, New Zealand

Business planning advisor to the National Commissioner.I managed the annual business planning round. working with Treasury, the Department of Labour, and the Minister on government goals and the purchase agreement. I provided a range of advice to the National Commissioner regarding the Ministry's achievement against targets and employment matters. I became.

Post Grad Diploma, Management

- Marketing - Management of IT Systems - Management of Operations and Services - Organisational Behaviour - Judgment and Decision making

Education record