I am a highly personable, intuitive, and collaborative executive with 20+ years of progressive leadership experience directing operations, new business development, and sales management within diverse industries. As a resourceful problem solver and translator, I possess an innate ability to bridge communications between Sales and Operations teams, as well as customers - conveying customer needs to developers and technical constraints to customers. I also thrive as a strategic thinker and active listener with success developing teams, closing deals, and delivering projects within challenging fast-paced environments.Career Highlights:* Delivered 120% of budget in 2021 despite pandemic recouping all losses in 2019 and growing 10% in 2021. Implemented sales tracking metrics, developed 7 Sales team members, improved customer service scores to an all-time high of 91%+, and improved sales turnover from 100% in first 6-months to only 1 change in second year.* Enabled SnagAJob to grow without continuously adding staff via workflow improvement strategies, system automation, and new back-end system development. * Created multi-year contract with the British Medical Association while rebuilding Nature Publishing websites for Cadmus. Secured $1M+ contract with McGraw-Hill for medical reference publications.Specialties: Leadership & Team Building • Strategic Planning & Execution • Operations & Sales Management • New Business Development • Operations Streamlining & Efficiency • Revenue Growth & Profitability • Sales & Marketing Management • Customer Relationship Building • Team Development & Training • Corporate Strategy Development • Continuous Process Improvement • New Product Development
Listed skills include Change Leadership, Organizational Effectiveness, Organizational Design, Strategic Planning, and 33 others.