Jon Stier, Mba Email & Phone Number

Cincinnati, Ohio, United States

Oversaw 7 territory leaders and 30 Outreach Managers in the Mid-Atlantic (MD, VA, and NC) and Kentucky. Led 8 direct reports including 6 Directors of Outreach (5 Community Outreach Managers), Outreach Director (opening NC market), and Community Outreach Manager (MD markets). Championed weekly and monthly patient induction goals for 30+ clinics. Identified, interviewed, and selected new associates in collaboration with Talent Acquisition team. Led territory leaders designing market penetration plans focusing on healthcare, criminal justice, and community agencies. Trained and developed associates in proper referral partner communication, workflow analysis, need identification, and closing techniques. Communicated with Vice President of Operations to identify and resolve roadblocks to increase patient inductions. Served on Outreach leadership team providing input to Department Training team.Selected Skills:* Territory Management & Growth* New Business Development* Customer Experience Optimization * Sales Operations Management* Market Penetration & Expansion* Community Outreach & Visibility* Talent Recruitment & Acquisition* Staff Development & Training* Workflow Analysis & Optimization* Customer Needs Identification & Sales Closure* Patient Induction Improvement* Revenue Growth & Profitability

Directed and managed 6 Sales team members and 1 Project Manager, ensuring exceptional customer experience and satisfaction with multi-million-dollar budget focused on Mid-Atlantic region between MD and NC. Exceeded monthly and annual sales budget for 3 sales centers. Provided weekly sales projections and identified / developed new vertical markets. Interviewed and selected new associates. Trained and mentored all associates, focusing on client communication and selling techniques. Collaborated with Operations Director, designing major project execution strategies and streamlining processes. Served on leadership team and second in command in owner’s absence. Advised owner regarding process improvement and sales / operational efficiency.Selected Skills:* New Business Development* Customer Experience Optimization * Sales Operations Management* Customer Service & Satisfaction * Sales Budgeting & Cost Control* Staff Training & Coaching* Consultative Selling & Communications* Full Lifecycle Project Management * Leadership & Team Building* Estimate Management & Efficiency* Sales Pipeline Development* Customer Relationship Building* Revenue Growth & Profitability * Corporate Strategy Development* Prospecting & Revenue Projections

Richmond, Va

Identified and developed relationships with commercial real estate projects / companies. Coordinated, attended, and networked at national trade shows in major metropolitan markets. Developed and presented proposals utilizing understanding of customer branding and wayfinding needs. Designed and executed email campaigns for relevant markets in verticals and at trade shows. Advised owner regarding marketing strategies for target audience.Selected Skills:* Customer Relationship Building * New Business Development* Market Penetration & Expansion * Proposal Development & Presentation * Customer Service & Satisfaction * Branding & Email Campaign Design * Trade Show Attendance & Prospecting* Marketing Strategy Development & Implementation * CRM System Optimization * Sales Funnel Development* Team Development & Training* New Product Development* Sales & Marketing Management* Revenue Growth & Profitability

Richmond, Va

Led 16 Sales and Administrative Operations team members, spanning 6 hearing clinics in Greater Richmond and Hampton Roads with multi-million-dollar budget. Managed revenue growth / protection, payroll, marketing, and inventory controls. Identified, hired, and trained all Audiologists, Hearing Specialists, and Administrative staff. Provided community education focused on hearing health with local General Practitioners.Selected Skills:* Sales & Administrative Operations Management* Customer Relationship Building * New Business Development* Customer Service & Satisfaction * Budgeting & Cost Control* Revenue Growth & Profitability * Marketing Campaign Development & Implementation * Staff Recruitment, Training, & Mentoring* Continuous Process Improvement* Performance Measurement* Sales Close Rate Improvement

Richmond, Virginia, United States

Co-led company with Technical / Development Director managing 30 associates in Sales, Service, and Marketing operations with multi-million-dollar budget. Selected and trained all customer facing team members and directed call center operations optimization, revenue growth, and inbound / outbound call quality. Managed major account growth / renewals for large national transportation companies. Championed use and optimization of Salesforce CRM. Collaborated with senior leaders at parent company regarding growth and protection of shared accounts.Selected Skills:* Sales, Marketing, & Service Operations Management* New Business Development* Budgeting & Cost Reduction * Customer Service, Satisfaction, & Retention * Call Center Operations Streamlining* Revenue Growth & Profitability * Account Acquisition & Management* Salesforce CRM Optimization* Marketing & Vendor Relations* Campaign Development & Implementation

Bachelor Of Science - Bs

Master Of Business Administration - Mba