Jon Summers Email & Phone Number

I offer operational agility and workforce expertise combined with a commercial mindset, delivering change through engagement with large cross- functional and multi- cultural teams. I cultivated valuable commercial acumen through my retail career, and in 2007 I moved to the airport sector at Stansted airport where I helped to influence and deliver transformational people and operational change. Most recently at British Airways I was privileged to lead my team contribute to the design, test and implementation of a new airline departure control system called FLY as part of a major IT change programme.
Specialties: Airport Operations • Retail Operations • Customer Focus • Team Leadership • Workforce Planning and Delivery • Programme Management • Performance Improvement • People Policies • Industrial Relations • Recruitment • On-boarding strategies • Cost Control and Budget Alignment 
Colleagues know me as being highly supportive and channeling their energies in a positive way; setting clear expectations, encouraging them outside their comfort zone, building capability, and improving performance. I enjoy working in a collegiate way with partners to find solutions and assemble plans so that everyone knows what is expected to get the best results. My experience boils down to the following:

• Creating a visible plan
• Being a catalyst and getting things done really well• Stepping up to support my colleagues and help address difficulties
• Valuing different perspectives and promoting opportunities to improve performance
• Bringing clarity and being as transparent as possible helping people understand how choices are made
• and, working hard for the team to succeed

My career search is focused on securing the right operational and / or people role where I can look forward to using my strengths, apply new learning, and help my colleagues succeed.

Listed skills include Operations Management, Retail Store Management, Airport Management, Project Management, and 27 others.