Jon Sumner Email & Phone Number

Cheshire Ct

Wallingford Ct

Customer service advisor for Nissan Automotive products. Field telephone calls for scheduling service/answering technical questions. Clear and effective verbal/written communication skills for technician to have accurate description of problem/service required. Efficiently open and close repair orders. Provided repair cost estimates for customer authorization. Communicate with customers for additional work required. Prepared and coded warranty claims for submission.

Torrington Ct

Managed five Hyundai technicians and two service advisors. Prioritized workload and dispatched to best available technician to complete job. Developed, implemented and enforced technician and service advisor operating policies and procedures. Maintained Customer Satisfaction Index scores at or above manufacturer and company standards.

North Haven Ct

Service Advisor for the Volkswagen automotive products. Consult with Volkswagen service customers during write up process and advise/sell needed service and/or repairs for their vehicle. Review service history for open recalls/service campaigns and insure eligibility for factory paid maintenance service. Track vehicles through service, provide updates, process and complete invoice using ADP software. Provide a thorough explanation of service and repairs upon arrival. Schedule vehicle service dates and times. Perform phone call follow up to insure customer satisfaction of service/repairs. Maintain high level of CSI.

Wallingford Ct

Manage nine Porsche/Audi technicians and five service advisors. Dispatch daily work and monitor workload. Review open repair orders for warranty and customer pay using Reynolds & Reynolds software. Maintain Customer Satisfaction Index Scores at or above manufacturer and company standards. Average $120k monthly gross profit. Establish service menus, increase gross profit by implementing and use of BG products. Interview, hire, discipline and train employees as necessary.Conducted monthly shop service meetings.

Fairfield Ct

Manage staff of thirty-eight including twenty-six Audi technicians, five service advisors, and support staff of seven. Meet and great customers in service drive, assist service advisors as necessary. Actively train dealership personnel. Daily follow up on open repair orders for warranty and customer pay and record results. Perform monthly in dealer self audits as determined by controller.Maintain Customer Satisfaction Index Scores at or above manufacturer and company standards. Average $400k monthly gross profit. Review monthly financial statements, using Reynolds & Reynolds software, for gross profit, expenses, service policy and absorption. Establish service menus and increase gross profit by implementing and use of BG products. Monitor daily work schedule, review daily warranty claim payment status and warranty index. Interview, hire and train employees, perform performance appraisals, coach & mentor employees, and discipline when needed.

Branford Ct

Research and compile OEM part numbers for electrical systems, tune up parts, clutches and fuel systems. Provide engineering department managers with database spreadsheets. Develop and maintain marketing information databases. Catalog new aftermarket part numbers, update and proof new catalogs prior to release, Research catalog discrepancies and correct as necessary. Brands include: NAPA, Borg Warner, Mighty, AutoTune, Niehoff, CARQUEST, GPC Sorenson, Federated.

Orange Ct

Support a team of franchised Saab dealerships in Pennsylvania. Provide service knowledge including technical support and training, troubleshooting, and warranty cost control. Act as the manufacturers liaison, with all departments, with any questions or needs from the region. Develop yearly performance objectives and strategies on how to achieve monthly gross profit objectives. Review monthly service gross profit/loss objectives and CSI with Dealer/Owner and service manager. Resolve customer disputes at dealer level and, as needed, defend manufacturer at Lemon Law arbitration hearings.

Rockleigh Nj

Conduct Technical Training Seminars to dealership and internal personnel. Topics include: theory, diagnosis, troubleshooting, component overhaul, repair and maintenance procedures. Operate and maintain two Northeast Training centers. Travel throughout United States and Canada to conduct training seminars as necessary.

Business Administration And Management, General

Automobile/Automotive Mechanics Technology/Technician

Computer And Information Sciences And Support Services