CANDIDATE SUMMARYProfileWell respected professional Business systems Trainer and Developer using MS Dynamics [AX] and [NAV] (ERP, Manufacturing, Retail & CRM modules), Business Systems Trainer & IT Administration Manager. Tertiary qualified, with extensive knowledge acquired & enhanced by ongoing domestic & international experience spanning over 16 years in Business Systems and I.T. Hardware & infrastructure support.A hands-on manager with I.T. Project experience (end-to-end full cycle roll-out) developing innovative new solutions, managing new business systems projects and training with a focus on planning and detail to ensure timely project completion. Experience includes support for Import/Export records, documentation and dealing with Customs agencies and freight forwarders/Logistics.Extensive experience with establishing, maintaining, developing & enhancing business software systems, with over 10 years’ experience in Work flow documentation, Technical writing, designing Training documentation & facilitating training sessions for one-on-one and groups in the use of these programs throughout Australia in Manufacturing, Retail, Logistics and Warehousing/Engineering, Retail import/export industries, Legal and Banking. Over 5 years levels 1 to 3 Support Desk for various MS and other proprietary applications.