Service And Information Administrator/It
Current• Provide helpdesk support and resolve problems to the end user’s satisfaction • Monitor and respond quickly and effectively to requests received through the IT helpdesk • Modify configurations, utilities, software default settings, etc. for the local workstation • Utilize and maintain the helpdesk tracking software • Document internal procedures • Assist with onboarding of new users • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment • Install, test and configure new workstations, peripheral equipment, and software • Maintain inventory of all equipment, software and software licenses • Manage PC setup and deployment for new employees using standard hardware, images and software • Assign users and computers to proper groups in Active Directory • Perform timely workstation hardware and software upgrades as required.
