Jon Thornton Email and Phone Number
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Experienced executive with proven track record for building cohesive teams and motivating them to achieve outstanding results. Recognized for consistent success with leading technology, vendor, process, and claims strategy initiatives. Servant leader with demonstrated ability to establish mutual respect and influence business partners and staff. Strong multi-lined technical claims background, change management and strategic business planning skills. Passionate about the customer experience and perspective. Clear insight into the future of the claims business. Currently leading Claims Strategy, QA, Compliance/Medicare, Learning & Development, Data & Analytics, Change Management & Communication, SIU and Subrogation.
Westfield
View- Website:
- 1848ventures.com
- Employees:
- 61
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Vice President, Claims Strategy And TransformationWestfieldWinter Springs, Fl, Us
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Vice President, Claims Strategy & TransformationWestfield Aug 2021 - PresentWestfield Center, Ohio, UsLeads the creation and execution of the claims’ strategic roadmap, technology, processes, quality assurance, compliance, communication, training, research and development, agile product management and vendor management. -
Claims Strategy LeaderWestfield Dec 2018 - Aug 2021Westfield Center, Ohio, Us
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Claims Process And Technology LeaderWestfield Dec 2017 - Dec 2018Westfield Center, Ohio, Us
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Casualty Claims Process LeaderWestfield Jan 2015 - Dec 2017Westfield Center, Ohio, UsResponsible for technology, process and vendor management. Partners with National Casualty Leader in the development, prioritization and execution of casualty claims strategy and business planning. Responsible for casualty claims vendor relationships, selection and SLA adherence. Identifies, prioritized and develops technology with IT Claims support and external partners to address strategic goals, technology and process enhancements. Liaison to corporate Analytics Resource Center/Data Governance team. Designed and delivered automated solution to improve liability deductible process. Delivered improvements to reporting and analytics. Responsible for several key vendor selection (RFP) processes. Collaborates with leadership to identify opportunities and optimize outcomes.
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Claims Process LeaderWestfield Jul 2011 - Jan 2015Westfield Center, Ohio, UsSelected by Chief Claims Office for the core team to lead a very large program to improve customer experience, analytics and overall technology and claims process. Deployed a new claims management system (Guidewire 7.0) for all lines of business, restructured claims organization, implemented ECM, created operational data store (policy), policy process, and change management initiatives to optimize program benefits now exceeding $50M.
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Claims Manager IvWestfield 2001 - Jan 2015Westfield Center, Ohio, UsPlayed "key" role in integration of Westfield's acquisition of Old Guard Insurance--Claims. Lead the largest service office. Hired 38 employees. Reduced backlog by 1,200 claims. Lead 103 employees through change management, while increasing morale and building a strong, successful team. Eventually lead Casualty Team.
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Director, Claims Recovery & Support OperationsWestfield Jun 2003 - Feb 2012Westfield Center, Ohio, UsResponsibilities include the subrogation and salvage departments, claims automation/IT, national glass and rental programs and claims process services.Various positions held within Westfield since starting in the training program post-college.
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Claims Manager IiWestfield 2000 - 2001Westfield Center, Ohio, UsOrlando, FL Service Office: managed Claims staff responsible for multi-lined claims customer service in Central Florida. Served as the Claims contact for largest agency for the company. Reduced backlog 25% including several large exposure cases.
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Claims Manager IiWestfield 1999 - 2000Westfield Center, Ohio, UsPittsburgh Service Office: managed Claims staff responsible for mult-lined claims customer service in Western Pennsylvania and $100K authority. Managed claims exposures, streamlined office procedures and worked with local Marketing Managers to increase profitable growth in territory. Reduced backlog 20%.
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Multi-Lined Field Claims RepresentativeWestfield Jun 1994 - 1999Westfield Center, Ohio, UsVenice, FL Service Office: investigated, evaluated and settled automobile, property and workers' compensation claims in a commercial and highly litigious territory. Successfully resolved complex claims, built strong relationships with agents, achieved favorable closing ratios and quality assurance scored.
Jon Thornton Skills
Jon Thornton Education Details
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Florida Southern CollegeSecondary Education -
Duquesne UniversityOrganizational Leadership
Frequently Asked Questions about Jon Thornton
What company does Jon Thornton work for?
Jon Thornton works for Westfield
What is Jon Thornton's role at the current company?
Jon Thornton's current role is Vice President, Claims Strategy and Transformation.
What is Jon Thornton's email address?
Jon Thornton's email address is jo****@****grp.com
What schools did Jon Thornton attend?
Jon Thornton attended Florida Southern College, Duquesne University.
What skills is Jon Thornton known for?
Jon Thornton has skills like Claims Management, Claim, Insurance, Subrogation, Property And Casualty Insurance, Casualty, Negotiation, Leadership, General Insurance, Liability, Training, Commercial Insurance.
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