Jon Thurston Email & Phone Number

Guildford, United Kingdom

Responsible for managing the SmartComms/Thunderhead suite for Allianz UK, whilst creating a ‘Centre of Excellence’ and driving the outbound customer journey experience.Responsibilities included:• Acting as the UK SME for SmartComms/Thunderhead, responsible for all components of the suite, as well as delivering upgrades and managing and delivering the Thunderhead to SmartComms POC for all European operating entities.• Creating a robust end to end process or all new project work as well as BAU activities, from initial requirements to Production deployment.• Multi-channel template development for all Allianz UK outbound communications with Brokers and Client, including SMS, email (HTML) and letters.• Managing and prioritising the team workload in the UK and Trivandrum, ensuring full process compliance whilst delivery to the highest standard.• Building strong relationships with all business Stakeholders both internally and externally including print providers and other suppliers.

Document Composition - Thunderhead

Reading, United Kingdom

Responsible for migrating the output documents from legacy systems onto Thunderhead 5.1, using the suite of Thunderhead services (Business Content Studio, Admin System, Business Object Studio). Responsibilities include:• Gathering requirements from the business to develop the end solution.• Creating a range of output template for various channels, combining shared content, complex inline and document scripts across multiple documents within Business Content Studio.• Utilising Business Object Studio to develop Business Objects, utilising derived properties where beneficial.• Managing Thunderhead projects across multiple test environments, ensuring projects are promoted in line with the business strategy.• Developing Scriptable Batch Configs alongside the Output Process, to produce multiple outputs including PDF and AFP files for multiple recipients.• Producing detailed style sets capable of supporting the requirements specified by the Brand and Marketing department.• Building functional layouts with the ability to produce portrait and landscape output for multiple channels.• Using XML Spy to create and modify complex XSD Schema’s to support the business requirements.

Reading, United Kingdom

Responsible for migrating the output documents from legacy systems onto Thunderhead 5.1, using the suite of Thunderhead services (Business Content Studio, Admin System, Business Object Studio). Responsibilities include:• Gathering requirements from the business to develop the end solution.• Creating a range of output template for various channels, combining shared content, complex inline and document scripts across multiple documents within Business Content Studio.• Utilising Business Object Studio to develop Business Objects, utilising derived properties where beneficial.• Managing Thunderhead projects across multiple test environments, ensuring projects are promoted in line with the business strategy.• Developing Scriptable Batch Configs alongside the Output Process, to produce multiple outputs including PDF and AFP files for multiple recipients.• Producing detailed style sets capable of supporting the requirements specified by the Brand and Marketing department.• Building functional layouts with the ability to produce portrait and landscape output for multiple channels.• Using XML Spy to create and modify complex XSD Schema’s to support the business requirements.

As a Document Delivery Analyst I am responsible for maintaining customer communications, primarily through the use of Thunderhead for all business areas within Skandia Wealth Management. My main responsibilities include:• Working as a Subject Matter Expert using Thunderhead Content Studio, Business Objects and Admin systems.• Implementing the Thunderhead application and effectively migrating all customer correspondence to the Thunderhead model.• Building functional schemas and analysing XML using XML Spy.• Detailed analysis of correspondence requirements.• Designing and developing appropriate correspondence solutions arising from requirements analysis.• Supporting business teams to identify and progress improvements to the correspondence process.• Working closely with project teams and third party partners both onshore and offshore, to deliver correspondence solutions within project deadlines.• Being the key representative within the team on one or more projects, managing expectations and liaising with other teams in the project to resolve issues in a timely manner.

Southampton, United Kingdom

Responsible for building strong relationships with Head Office, Financial Advisors and Sales Consultants, providing a proactive Sales Support service actively contributing to the achievement of Regional and Group objectives. Responsibilities include:• Building rapport with both internal and external customers, providing a quality sales service.• Proactively contacting FA’s, generating sales leads, promoting new products and fund launches, along with regional events.• Demonstrate knowledge of Key Accounts and the requirements of the FA.• Attend FA visits with Skandia Sales Consultants, promoting Skandia and strengthening relationships.• Provide accurate sales MI to Sales Consultants in a timely and effective manner.• Act as a Subject Matter Expert for all IT related issues within the team, and liaise with all relevant departments to resolve the issues.

Salisbury, United Kingdom

Icon deploymentIcon Report WriterIcon Technical SuppotResponsible for providing detailed analysis of Capita’s processes, along with effectively managing my team of seven onshore and six offshore individuals. My main responsibilities included:• Working in conjunction with other business units to understand their requirements for all scoping and Business Review documents.• Analysing systems and processes within business units, offering solutions and suggesting improvements, often with the need to overcome objections and concerns from the teams.• Effectively working with internal customers such as Senior Managers and Directors.• Working as part of a team, as well as working alone to great effect. Maintaining good business relationships with both internal and external customers.• Build and maintain a team intranet page, to enable the rest of the business to understand my teams role within the business.

Southampton, United Kingdom

Responsible for relationship managing a portfolio of high value and start-up business customers. Achievements include: • Communicating effectively with a wide range of customers both internal and external.• Establishing and maintaining successful relationships with internal and external key business introducers such as accountants and Business Support Organisations. • Achieving challenging sales targets in various lines such as recruitment, lending and savings balances, along with providing a high level of service to all customers. • Working within tight deadlines• Successfully completing regular telephone sales campaigns, contacting existing and potential customer to explain our products and services, following them up with face to face meetings.• Regularly ‘walking the patch’ to make myself known to all new and existing businesses within the area.• Regularly exceeding, always achieving monthly sales targets, often around loans and payment protection insurance.

Cf1 Uk Financial Services, Regulations & Ethics

Aat Accountancy Intermediate Level

Aat Accountancy Foundation Level

Business & Finance

Education record