Jon Thurston Email & Phone Number

Guildford, United Kingdom

• Responsible for managing the SmartComms/Thunderhead suite for Allianz UK, whilst creating a ‘Centre of Excellence’ and driving the outbound customer journey experience.Responsibilities included:
• Acting as the UK SME for SmartComms/Thunderhead, responsible for all components of the suite, as well as delivering upgrades and managing and delivering the Thunderhead to SmartComms POC for all European operating.
• Creating a robust end to end process or all new project work as well as BAU activities, from initial requirements to Production deployment.
• Multi-channel template development for all Allianz UK outbound communications with Brokers and Client, including SMS, email (HTML) and letters.
• Managing and prioritising the team workload in the UK and Trivandrum, ensuring full process compliance whilst delivery to the highest standard.
• Building strong relationships with all business Stakeholders both internally and externally including print providers and other suppliers.

Document Composition - Thunderhead

Reading, United Kingdom

• Responsible for migrating the output documents from legacy systems onto Thunderhead 5.1, using the suite of Thunderhead services (Business Content Studio, Admin System, Business Object Studio). Responsibilities include:
• Gathering requirements from the business to develop the end solution.
• Creating a range of output template for various channels, combining shared content, complex inline and document scripts across multiple documents within Business Content Studio.
• Utilising Business Object Studio to develop Business Objects, utilising derived properties where beneficial.
• Managing Thunderhead projects across multiple test environments, ensuring projects are promoted in line with the business strategy.
• Developing Scriptable Batch Configs alongside the Output Process, to produce multiple outputs including PDF and AFP files for multiple recipients.

Reading, United Kingdom

• Responsible for migrating the output documents from legacy systems onto Thunderhead 5.1, using the suite of Thunderhead services (Business Content Studio, Admin System, Business Object Studio). Responsibilities include:
• Gathering requirements from the business to develop the end solution.
• Creating a range of output template for various channels, combining shared content, complex inline and document scripts across multiple documents within Business Content Studio.
• Utilising Business Object Studio to develop Business Objects, utilising derived properties where beneficial.
• Managing Thunderhead projects across multiple test environments, ensuring projects are promoted in line with the business strategy.
• Developing Scriptable Batch Configs alongside the Output Process, to produce multiple outputs including PDF and AFP files for multiple recipients.

• As a Document Delivery Analyst I am responsible for maintaining customer communications, primarily through the use of Thunderhead for all business areas within Skandia Wealth Management. My main responsibilities include:
• Working as a Subject Matter Expert using Thunderhead Content Studio, Business Objects and Admin systems.
• Implementing the Thunderhead application and effectively migrating all customer correspondence to the Thunderhead model.
• Building functional schemas and analysing XML using XML Spy.
• Detailed analysis of correspondence requirements.
• Designing and developing appropriate correspondence solutions arising from requirements analysis.

Southampton, United Kingdom

• Responsible for building strong relationships with Head Office, Financial Advisors and Sales Consultants, providing a proactive Sales Support service actively contributing to the achievement of Regional and Group.
• Building rapport with both internal and external customers, providing a quality sales service.
• Proactively contacting FA’s, generating sales leads, promoting new products and fund launches, along with regional events.
• Demonstrate knowledge of Key Accounts and the requirements of the FA.
• Attend FA visits with Skandia Sales Consultants, promoting Skandia and strengthening relationships.
• Provide accurate sales MI to Sales Consultants in a timely and effective manner.

Salisbury, United Kingdom

• Icon deploymentIcon Report WriterIcon Technical SuppotResponsible for providing detailed analysis of Capita’s processes, along with effectively managing my team of seven onshore and six offshore individuals. My main.
• Working in conjunction with other business units to understand their requirements for all scoping and Business Review documents.
• Analysing systems and processes within business units, offering solutions and suggesting improvements, often with the need to overcome objections and concerns from the teams.
• Effectively working with internal customers such as Senior Managers and Directors.
• Working as part of a team, as well as working alone to great effect. Maintaining good business relationships with both internal and external customers.
• Build and maintain a team intranet page, to enable the rest of the business to understand my teams role within the business.

Southampton, United Kingdom

• Responsible for relationship managing a portfolio of high value and start-up business customers. Achievements include:
• Communicating effectively with a wide range of customers both internal and external.
• Establishing and maintaining successful relationships with internal and external key business introducers such as accountants and Business Support Organisations.
• Achieving challenging sales targets in various lines such as recruitment, lending and savings balances, along with providing a high level of service to all customers.
• Working within tight deadlines
• Successfully completing regular telephone sales campaigns, contacting existing and potential customer to explain our products and services, following them up with face to face meetings.

Cf1 Uk Financial Services, Regulations & Ethics

Aat Accountancy Intermediate Level

Aat Accountancy Foundation Level

Business & Finance

Education record