Jon Tipton Email & Phone Number

www.mrtippys.com

Chandler, Arizona, United States

Adaptive, resilient, and innovative - three skills that have been tested more than ever in the past year. My favorite aspect of the Hospitality Industry has always been the people. The challenges that accompany each year, season, group, and guest are as varied as people are themselves (and just as unpredictable). The new variables brought forth in 2020.

Sheraton Phoenix Airport Tempe

• 209 Rooms - Full Service - Fire & Ice Restaurant and Lounge- over 12,000 ft² of Event Space
• Protected assets, set effective access policies, and monitored security risks resulting in a 90% reduction in new worker's comp cases YOY.
• Reduced turnover by nearly 70% YOY and boosted employee morale by implementing employee appreciation days and effective training policies.
• Exceeded revenue and profit targets through solid promotional and budget control strategies.
• Earned one of the property's highest Marriott QA ratings during a Brand-conducted re-audit subsequent the recent QA results with the prior management company.

Crowne Plaza Phoenix Airport

• 290 rooms - Full-Service - The Post Restaurant - The Perch Lounge - 15,000 ft² of Event Space.
• Responsible for 40 associates and 4 leaders within the Rooms Division, including the Front Desk, Guest Services, Housekeeping and Valet of a 290-room full service hotel.
• Implemented the Crowne Plaza Brand culture initiatives, conducted training on all the IHG standards for all associates.
• Participated in decision making regarding Revenue Management and Property Budgeting including setting of room rates, establishment of budgets, and allocation of funds to departments.
• Maximized revenue potential by implementing procedures for up-sells and same day room turns, resulting in a 1-3% increase in daily revenues on peak nights. Exclusively utilizing existing labor, exceeding the property's.

Sheraton Crescent Hotel 2620 W Dunlap Ave, Phoenix, AZ 85021

• 466 rooms - Full-Service - Indigo Bistro - Coyote Café, 30,000 ft² of Event Space.
• Responsible for 32 associates and 4 leaders within the Rooms Division, including the Front Desk, Guest Services, Housekeeping and Valet of a 466 room full service hotel.
• Lead team through Starwood/Marriott merger including reservations systems and revenue management systems cut-over.
• Effectively staffed and managed hotel during a two week buyout. Strategically on-boarded 40 temporary team members to effectively support operations and guest services for more than 2,000 guests.

175 Jefferson Road, Rochester, New York 14623

As an Independent Hotel Management Consultant I assume Operational Management on a Task Force basis for properties in need of experienced leaders in any facet of operation including Guest Services, Housekeeping, Engineering, or in their outlets.

122 N 2nd Street, Phoenix, AZ 85004

As the Front Office Manager of this 700 room, full-service, conference center hotel I was responsible for all operations pertaining to Guest Services. This included the Front Office, Front Desk, Bell / Door attendants, Concierge, PBX, and Guest Requests. I was responsible for one of only 7 factors calculated into Hyatt’s overall likelihood to recommend.

San Marcos Place, One, Chandler, AZ 85225

As the Front Office Manager of this full-service Golf Resort I was responsible for the overall operations of the Rooms Division, including budgeting, payroll, staffing, recruiting, training, and Guest Services. I also oversaw the operations of Housekeeping and Engineering. As an Executive Committee Member, I reported directly to the GM. I also spent.

Phoenix, Arizona Area

As the Guest Services Manager I was the PM hotel MOD. I oversaw all operations of Guest Services, Bell staff, and PM Housekeeping Staff. I responded to all Guest Relation Challenges and provided support for associates in all departments. I assisted with all schedules and planning for all groups, among many other departmental needs.

Phoenix, Arizona Area

I assisted and oversaw the operations of all departments of the hotel as needed and determined by the General Manager. This included AR, AP, payroll, scheduling, and overall support across all departments. I was MOD any time the General Manager was not on property, on call 24 hours a day.

Phoenix, Arizona Area

Assisted Front Office Manager with all duties as needed by departmental demands from scheduling and staffing to group planning and covering Front Desk shifts and Night Audit Shifts. I was the PM hotel MOD, overseeing all operations of Guest Services, Bell, and Housekeeping.

Bachelor’S Degree, Tourism Development And Management - Hotel & Resort Management, Magna Cum Laude

Education record

Aa, Psychology