Proactively managed 30+ accounts from a technical perspective, equating to over $1,000,000 in annual support revenue. Successfully supported customers through education of new salesforce features, management of case escalations and customer expectations, assistance with customer projects, and conduction of check-in calls.Completed annual Health Checks with customers to promote on-going success with Salesforce implementations, license increases, product upsells, and improved customer relationships.Maintained a Customer Satisfaction score over 9.3/10.Managed and lead the Premier Alerts Team which focused on providing proactive and immediate application performance information to customersInterviewer of several candidates seeking employment at salesforce.com.

Responsible for generating advertising revenue and managing customer accountsTop sales representative for the 2006-2007 school yearGenerated nearly $100,000 in revenueManaged over 50 client accounts

Trained branch managers in sales, marketing, customer service, and project managementTeam revenues of nearly $700,000 (top 10% in the company)Responsible for recruiting and interviewing branch managersPerformed all Branch Manager responsibilities

Hired, trained and managed a 15-employee branchDesigned and implemented sales and marketing plansEstimated painting projects and presented proposalsResponsible for production management and managing customer relationships100% satisfaction ratingRevenues exceeding $80,000 (top 10% in the company)