Jon Townsend

Jon Townsend Email and Phone Number

AVP of IT operations @ Breaking Ground (NYC Permanent Supportive Housing)
Jon Townsend's Location
Brooklyn, New York, United States, United States
Jon Townsend's Contact Details

Jon Townsend personal email

n/a
About Jon Townsend

Very experienced and diverse IT Technical Manger working for the last 22 years in the IT industry mainly in banking but now managing a department in charge of saving children's lives with tech solutions.S​Managing and supporting HA systems including understanding and Managing a Genesys platform, including Major incident management and change management​Very resourceful, adaptable, organized and independent with good communications skills. Capable leading team cohesiveness and problem solving. Reliable, flexible and able to work under pressure to achieve targets within dynamic environment. Enjoys using optimism, integrity, innovative ideas as well as strategic thinking for maximizing self and team’s productivity

Jon Townsend's Current Company Details
Breaking Ground (NYC Permanent Supportive Housing)

Breaking Ground (Nyc Permanent Supportive Housing)

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AVP of IT operations
Jon Townsend Work Experience Details
  • Breaking Ground (Nyc Permanent Supportive Housing)
    Assistant Vice President It Operations
    Breaking Ground (Nyc Permanent Supportive Housing) Apr 2024 - Present
    New York, Ny, Us
    Assistant Vice President IT Operations - Head of IT for Breaking Ground Managing all aspects of operations including current and future technology, working with 3d party vendors and budgeting
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  • Follett Higher Education
    Data Centers – Vendor / Implementation Partner Management -Infrastructure/Itsm
    Follett Higher Education Aug 2023 - Apr 2024
    Westchester, Illinois, Us
    ITSM• Managing company POS MDM for apple devices and use of Square POS with Intune• Managing a small team working on implementing an update across the fleet• Working with the helpdesk provider to insure proper ITSM for all aspects of Change, problem and incident• Working on projects engaging with customers, management and technology teamsWorking with vendors to maximize service
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  • Hugo Boss
    Infrastructure Manager / Security Officer
    Hugo Boss Mar 2022 - Jan 2024
    Metzingen, Baden-Württemberg, De
    Technical architect, infrastructure manager and security officer for USA, Canada and South/Central America • Design and support of Vmware Vcenter and Hyper-V environments. Support of windows server 2012/16/19 for platforms inc Crm and SQL db’s• Utilization of Netapp storage solution including backup and restore with Unitrends​• Controlling security issues through the regions including monitoring and all decisions on web/email/application and system safetyTraining and vetting on security matters• Design, implantation and migration to Azure cloud Supporting SSCM for server and workstation installation and updates
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  • Conduent
    Onshore Operations Application Manager
    Conduent May 2021 - Mar 2022
    Florham Park, New Jersey, Us
    Team manger for Onshore application support for financial card services • Managing a team of 25 engineers supporting SAS financial services for Federal and State programs, EBT, ECC and WIC• Dealing with major incidents• Working on application and infrastructure support on Linux and Windows platforms with sql,crm and web services• Planning and managing operations such as patching and changes, DR data center move• Interfacing with internal and external customers along with coordinating with other internalsupport teams
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  • Nspcc
    Application Support Manager
    Nspcc Aug 2017 - Jun 2021
    London, Gb
    NSPCC London, UK August 2017 - Present Infrastructure and Application Support ManagerTeam manager and technical team leader Responsibility for all technical aspects including advising team and customersManagement of team issues including hiring new membersMajor incident management and Controlling changesSupporting and maintaining windows server environment including cloud serversWorking closely with the Digital department to support, maintain and develop company websites and serversManager in charge of Childline and Adults Helplines technologiesLeading and taking technical work in a team responsible for High availability mission critical systems running on Windows servers, Sql databases, IIS, Microsoft CRM, based on a mixed server, VMware server , Azure, private cloud and Citrix environment.Dealing with external support and hosting companies to complete updates and maintenance.Controlling critical changesSupporting specialist users and support teamsManaging day to day running of the team and team members Dealing with external support and hosting companies to complete updates and maintenance.Controlling critical changes Supporting specialist users and support teamsManaging day to day running of the team and team membersPart of a hosting bid process
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  • Commerzbank Ib Ag
    Application Manager
    Commerzbank Ib Ag May 2001 - Dec 2016
    Management and support of investment banking trading applicationsHigh availability systems for FX and transaction management plus cross border trading, Improved system and business productivity, stabilized processes and disaster recovery solutionsAnalyzed and adapt systems and applications performanceManagement of projects and resources, including team and business coordination, in order to deliver best results timely.Systems upgrades and migrationsCustomize applications for business requirements and maximizing productivity
  • Advantag-E/Hostmark
    Network Engineer
    Advantag-E/Hostmark Jan 2001 - May 2001
    High availability Support of data center infrastructure and serversCisco routings and windows server support
  • Esoc, European Space Agency/ Serco
    Operational Network And Pc Support; Team Leader
    Esoc, European Space Agency/ Serco Aug 1999 - Dec 2000
    Installation, configuration, administration, implementation, design and support of NT4Server, NT4 Terminal Server, NT4 Workstation, Windows 2000 including Active directory,Metaframe, Winframe, Thin Client, win95, win98. Also Exchange 5.5 server, TCP/IP, LotusNotes 4.5/5, win3.1, dos and specialist applications. Client/ Server. Intel and Alpha systems.Supporting servers and PC’s for critical satellite operations, some Solaris and Linux.Printer configuration and support of HP printers and Jetdirect as well as hardware using Dellmachines, mainly, plus others older systems as well as SCSI Raid configurations.
  • Robert Gordon University/ Qa Consultants
    Nt4 Rollout Engineer
    Robert Gordon University/ Qa Consultants May 1999 - Aug 1999
    Part of a rollout team, auditing, upgrading hardware( hard disks, memory etc), building PCs.Also administration, fault finding, system set-ups, desk side support and Apple Macs. Use ofWindows for workgroups, dos, Novell 3 and 4 and NT4 workstation and server.
  • Bp Exploration (Bp/Amaco)/ Saic Mid
    Systems Engineer
    Bp Exploration (Bp/Amaco)/ Saic Mid Jan 1998 - Apr 1999
    1stand 2nd line support of windows NT, 95, Exchange, RAS, FrontPage use and testing andMS Office, VT, Dos and some hardware, printer\scanner faults, Reflections, SMS, Norton’s,Dr.Solomons, various installation work and VT use and set-up. Forties, Fps and Nes assetperson, also project work for these groups. Also NT administration, some Unix admin andApple Macs. Lotus Notes installation and configuration.
  • Bp Chemicals / Saic Mid
    Team Leader
    Bp Chemicals / Saic Mid Oct 1997 - Jan 1998
    Helpdesk/supportWorking as part of the COE (NT roll out) 1stand 2nd line support team supporting 95 and NTand various field based programs as well as MS Office, Exchange and RAS. Also the use ofthe Remedy support database system. Also a lot of work on HP printers and some hardwarefaults.
  • The House Of Commons
    Computer Officer
    The House Of Commons Oct 1997 - Oct 1997
    Desktop support and expense payments

Jon Townsend Skills

Citrix High Availability Vmware Windows Windows Server Internet Protocol Suite Cisco Systems Products Trading Foreign Exchange Trading Cross Border Transactions Mac Os X Server Mac Microsoft Sql Server Sql High Availability Clustering Disaster Recovery Team Leadership Teamwork Team Management Microsoft Office Investment Banking Python Dos Commands Backup Solutions Networking User Friendly Unix Strategic Planning Event Planning Leadership Time Management Trading Systems Euclid Sis European Union Cleaning Validation Risk Assessment Troubleshooting

Jon Townsend Education Details

  • University Of Central Lancashire
    University Of Central Lancashire
    Manufacturing

Frequently Asked Questions about Jon Townsend

What company does Jon Townsend work for?

Jon Townsend works for Breaking Ground (Nyc Permanent Supportive Housing)

What is Jon Townsend's role at the current company?

Jon Townsend's current role is AVP of IT operations.

What is Jon Townsend's email address?

Jon Townsend's email address is jo****@****.org.uk

What schools did Jon Townsend attend?

Jon Townsend attended University Of Central Lancashire.

What skills is Jon Townsend known for?

Jon Townsend has skills like Citrix, High Availability, Vmware, Windows, Windows Server, Internet Protocol Suite, Cisco Systems Products, Trading, Foreign Exchange Trading, Cross Border Transactions, Mac Os X Server, Mac.

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