Jon Troy Email & Phone Number

New York, NY, US

New York, New York, US

New York, New York, US

New York, NY, US

• Directly interface with highest priority clients and manage program’s support experience
• Serve as escalation point for critical issues from their direct reports during their designated shift
• Coach my team members on strategies to de-escalate, investigate thoroughly and expeditiously, communicate resolutions quickly and clearly, and provide excellent support to Enterprise-level teams
• Guide my team’s queue prioritization across multiple channels
• Manage support scheduling and coordinate channel staffing
• Exude professionalism and maintain brand values in all client-facing communication

New York, NY, US

• Troubleshoot client’s issues on Splash’s platform.
• Communicate through email or phone to provide clients with answers and resolutions.
• Write custom JavaScript for clients who want to differentiate their event page.
• Write external and internal articles on how to solve frequently asked questions.
• Fix design issues for clients ranging from font colors, margins, padding, to images

New York, NY, US

• Manage the execution of 100 corporate events per week. Corporate events include in store retail events, brand/product launches, agency events, holiday parties, birthday parties, corporate outings, and anniversaries.
• Troubleshoot event related talent and client issues during the week and weekends.
• Recruit new DJ talent both domestically and internationally.
• Ensure DJs are fully briefed and prepared for upcoming events.
• Communicate with clients, venues and other relevant vendors the logistics of each event.
• Maintain the DJ events database and calendar is accurate as well as up to date.

New York, NY, US

• Selling, coordinating and executing social events: adult/youth birthday parties, school field trips, group outings, bachelor/bachelorette parties, bar/bat mitzvahs, project graduations, Super Bowl related events and.
• Consistently exceeded monthly and yearly sales goals.
• Supervised events, which include managing staff, assisting party clients to satisfy their needs and insuring the overall quality.
• Effectively schedule staff for events and parties as well as maintaining staff’s bi-weekly payroll.
• Communicating with phone and web leads and creating contracts tailored to the clients’ needs and budget.
• Served as Field House event manager-on-duty during Friday and Sunday shifts.

Gurnee, Illinois, US

• Supervised and coordinated the recreational camp program for the kindergarten through eighth grade youth.
• Helped plan and supervised events that were held by the recreation department, such as concerts and movies. Promoted the events through fliers and advertisements on the Warren Township website.
• Recorded and organized finances into an organized excel file.

US

• Set up promotional activities on the field as well as created new ones.
• Maintained the physical components of the stadium, including sponsor signage and stadium seating.
• Raised money to benefit the cystic fibrosis foundation by selling blue bats and blue wristbands.

• Set up and organized activities for children ages 12-15.
• Supervised two camp groups within these ages.
• Provided guidance and instruction for the counselors who were in charge of these groups.

• Encouraged participation of middle school aged children in recreational activities.
• Monitored the safety and well being of the children.

Web Development Immersive Certificate, Web Development

Bachelor Of Science (Bs), Recreation, Park, And Tourism Management