Jon Voo Email & Phone Number

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Establishing & developing potential retail partners as alternate channels and additional touchpoints for new acquisition; e.g. having Maxis presence in DirectD retail outlets • Successfully launched Maxis presence on ecommerce platforms to increase brand presence & reach• Leveraging base targeting with financial institutions to expand reach to new customers through exclusive offers, e.g. exclusive partnerships with Standard Chartered Bank, CIMB & Maybank• Driving core business through partnership initiatives with device vendor partners, including base targeting and eCommerce & retail presence

Malaysia

• Driving device business at all channels, by bringing launches to market, from ideation stage to launch readiness; my role encompasses pitch creation, communications, incentive management, training, base management, accessories bundling, channel feedback, programme creation & reporting/analysis.• Ensuring acquisition quality through robust credit policy initiatives & implementation; introduced Device Locking applications (Device Guard) in 2019 to ensure subscriber survivability.• Developed Covid-19-resilient initiatives to ensure business continuity & remote selling, e.g. introduced Digital Leads & Sales conversion initiatives with QR & WhatsApp for Business & Direct Delivery.

• Designing user-friendly digital channel customer journey to drive online-to-offline behaviour• Creating visual content and messaging to drive online traffic and conversion• Introducing new digital technology, such as Chat Bot & WhatsApp for Business, to enhance customer experience• Experience in vendor management through dealings with logistic partners and solution providers• Analysing digital channel behaviour, data and trending

• Launched channel rewards programmes to uplift sales performance - Involved end-to-end from formulating the mechanics, business case preparation, rewards sourcing & consistent performance tracking• Drove new business acquisition and enhancing in-store retail presence - Successfully increased acquisition by 97% in 2017 and tripling channel contribution• Introduced the Young Entrepreneur Programme which aims to equip entrepreneurial individuals with business knowledge and financial back-up to start their own business• Digitalised retail stores with new technology - Successfully increase sales conversion by 3% through implementation of footfall monitoring technologies• Experience using QlikView to analyse market segmentation to identify opportunities and daily trends for management reporting• Experience in project management – lead in managing various projects from concept stage to closure – launched company-wide campaign

Bachelor Of Science (Bsc), Economics, First Class Honours

Gcse, Economics, A