Experience in consumer affairs positions in the UK consumer landscape, in public, private and third sector roles, alongside work across the fraud prevention landscape in the latest appointment to the role leading the Scams Action service for Citizens Advice.Strategic and operational responsibility of large scale funded services, including those delivered on behalf of central and local government. This includes transition management and experience of implementing national level services.Significant senior stakeholder management experience, with local and central government departments (both domestic and international), commercial entities and charity and voluntary sectors.A track record of line and matrix managing teams to deliver against requirements, utilising a motivational, collaborative and inclusive style to optimise performance, ensuring personal and professional development and representing organisational or brand values.Chair of the Rail Ombudsman Sector Liaison panelSpecialties: Customer journey evaluation, contract management, operational delivery and management, transition management, change management, stakeholder engagement and relationship management