Tier 1 Technical Support Specialist
Current• Provide technical support and maintenance to clients to resolve hardware, software, and network issues.• Coordinate with clients' internal IT to identify and resolve network connectivity issues with printers.- Process new orders for printers, pin pads, and maintenance supplies for electrical devices.• Set up and activated new printing devices and pin pads for end users.• Train users on how to operate new printing devices, pin pads, and the necessary software components.•… Show more • Provide technical support and maintenance to clients to resolve hardware, software, and network issues.• Coordinate with clients' internal IT to identify and resolve network connectivity issues with printers.- Process new orders for printers, pin pads, and maintenance supplies for electrical devices.• Set up and activated new printing devices and pin pads for end users.• Train users on how to operate new printing devices, pin pads, and the necessary software components.• Manage warranty extension reports for clients to verify warranty status of registered devices. Show less