Tier 1 Technical Support Specialist
Current- Provide technical support and maintenance to clients to resolve hardware, software, and network issues.
- Coordinate with clients' internal IT to identify and resolve network connectivity issues with printers.- Process new orders for printers, pin pads, and maintenance supplies for electrical devices.
- Set up and activated new printing devices and pin pads for end users.
- Train users on how to operate new printing devices, pin pads, and the necessary software components.
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- Manage warranty extension reports for clients to verify warranty status of registered devices. Show less