Operations Management (Manage daily execution) Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.) Meet or Exceed Customer Targeted Financial Objectives Achieve Internal Brokerage Goals Ensure appropriate use of internal high-service, fair and cost competitive brokerage services Serve as primary analytical consultant and coordination point for procurement activities Perform freight cost, service and carrier management studies, Conduct freight analysis Provide reporting and logistics support Pro-actively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability, Conflict resolution and problem solving, Develop and distribute customer reports and internal performance management reports, Negotiate contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels, rate quotes