Dealership team won prestigious 2016 Volvo President’s Club award2016 Total sales (Customer pay, warranty, internal & sublet) $1.873MComplete quarterly training courses to retain Volvo Cars North America "Master Service Advisor" StatusHandle Service write-up and follow-up process for 20+ clients per day Efficiently greet customers and effectively address their concernsUtilize tablet with customer at vehicle to initiate check-in and perform vehicle walk-around Up-sell needed maintenance and repairs during walk-around, at the service counter, and over the phone Dispatch repair orders to appropriate technicians Calculate estimates and completely explain diagnosis to customers Monitor workload and estimate completion times Continuously update customers regarding vehicle status/progress Initiate and expedite claims with various extended warranty companies Ensure proper utilization of warranty labor-ops and flag times Set appointments utilizing X-Time based on shop capacity and projected workload Field approximately 100 varied calls per dayPerform follow-up with customers to ensure complete satisfaction Maintain high level of customer satisfaction resulting in consistently high CSI scores Maintain high "hours per RO" count, current YTD average of 2.6

NY State Insurance Dept. - Independent Adjuster License # IA-1180135I-Car Collision Professional Development Program - Platinum IndividualDeliver exceptional and courteous customer service at all timesInspect damaged vehicles in the field and claims drive-in locations, prepare itemized damage appraisalsFocus on estimate accuracy, reach fair and accurate claims resolutions while managing costsGuide customers through claims settlement process in caring and professional mannerNegotiate cost-effective repairs with repair facilitiesIdentify and report cases of possible fraudAchieve targeted performance goals to support Allstate’s industry-leading operational standards

Team won prestigious 2009 Volvo President’s Club award, ranked #6 in group of 400+ dealerships nationwide. Maintained high level of customer satisfaction resulting in consistently high CSI scores Maintained high "hours per RO" count

Accurately estimated automobile body damage using Audatex Shoplink Estimating Software Program Negotiated damage estimates and supplements with insurance companies Worked closely with parts personnel to ensure parts are ordered accurately and in a timely fashion to meet delivery deadlines Communicated to sublet shops and technicians work to be performed and ensured its proper completion to meet insurance, safety, and customer requirements Communicated with customers regularly regarding vehicle progress/status Performed quality control checks on vehicles during repairs and prior to delivery in order to guarantee complete customer satisfaction Maintained organized accounts receivable records for work performed and ensured that payments were received in a timely fashion Consistently provided high level of customer service, which resulted in many referrals

Maintained high level of customer satisfaction resulting in consistently high CSI scores Maintained high "hours per RO" count