Jon Wilson Email & Phone Number

• Developed maintained test plans, manual and automated test scripts for user interface, functionality, system and ad-hoc testing, deployed customer facing products• Executed regression tests, functional tests and data tests• Documented quality assurance practices• Reported, tracked and determined priority of reported bugs• Successfully lead and completed various projects with well known telecommunication companies such as AT&T, Verizon, Centurylink, and Telus.• Participated in the establishment of new architecture and testing infrastructure in the Quality Assurance organization

• Provided technical support for both residential and business class clients• Assisted customers with billing and service usage issues.• Phone based, and remote internet connection and repair completing tasks such as basic computer diagnostics, virus removal, PC optimization, network setup and configuration, operating system reinstallations, peripheral setup and troubleshooting• Trained and mentored new hire technicians.

• Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and applications for customers and employees.• Applied basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Bachelor Of Arts (B.A.), Communication And Media Studies

Mass Communication/Media Studies