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@rgp.com
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Jon Windley is listed as Organizational Change Sr. Consultant at RGP, a company with 3458 employees, based in Denver, Colorado, United States. AeroLeads shows a work email signal at rgp.com, phone signal with area code 253, 314, and a matched LinkedIn profile for Jon Windley.
Jon Windley previously worked as OCM Consultant at Rgp and Founder and CEO at Altitudecx. Jon Windley holds Master Of Business Administration (M.B.A.), Organizational Development from University Of West Florida - College Of Business.
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AeroLeads found 1 current-domain work email signal for Jon Windley. Compare company email patterns before reaching out.
I have 30 years experience in the fields of Business Customer Experience (CX), Organizational Development/Change, Program Management and Process Management (Six Sigma), with a singular passion for helping companies understand and optimize their customers' experience.I began my career with major consulting firms (Ernst & Young, Booz, Allen &Hamilton), then shifted to the telecommunications industry (MCI, LCI, Qwest) as leader of a variety of large operational and program management teams. I transitioned for a number of years to co-lead a process consulting firm, then joined Savvis Communications to create an award-winning corporate CX program. I concluded my executive years in telecom, spending two years creating and leading CenturyLink Business CX program. In 2015, I founded AltitudeCX, a Denver-based CX consulting firm with a unique focus -- in addition to providing overall strategic guidance to companies, we have launched a truly innovative capability, CX as a service. In other words, we are able to allow our customers to completely outsource ALL aspects of their CX program. Our customers win in a variety of ways -- we provide expert program execution, speed to market for CX deployment, and significant cost savings from the start.
Listed skills include Customer Experience Management, Customer Experience Analysis, Leadership, Program Management, and 37 others.
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A career timeline built from the work history available for this profile.
Denver, Colorado, United States
Jon's current role involves providing Organizational Change Management strategic guidance and hands-on implementation services. In particular, he is focused on Stakeholder assessments, multi-media communications, internal NPS-driven surveys, training assistance, KPI analysis, and ongoing project management.
Leadership of a Customer Experience (CX) consulting firm specializing in overall CX strategy and providing "CX as a service" outsourcing support.CX consulting/outsourcing areas of focus include:*NPS Survey design, execution, analysis, improvement prioritization.(Relationship, Transactional, Internal)*Corporate Program Governance including design.
Greater Denver Area
I am truly humbled by the opportunity to join Root, a leader in activating strategy and culture change to enable organizations to achieve lasting results. I have spent the better part of my career obsessed with understanding how culture affects organizational performance and ultimately how a great culture can enable a great customer experience. And now I.
Denver, CO
Responsible for establishment and ongoing leadership of Business segment NPS program, Customer Advisory Council, and Six Sigma process improvement efforts/team.*Developed and championed "Who we connect matters" culture change program across all organizations. *Designed and deployed award winning "Internal NPS" program across all Business Segment.
*Establishment and ongoing leadership of Corporate NPS program, Advisory Councils, and Six Sigma process Improvement team/efforts.*Developed overall corporate metrics' strategy, and created linkage between metrics and all CX initiatives.*Also led Corporate Compliance, ITIL, Network Change Management, and Program Management teams.
Greater Denver Area
Responsible for co-management of business process management consulting firm. Responsible for the design, development, and delivery of NextWave's "complex adaptive systems" methodology for improving business processes.
Greater Denver Area
Responsible for "Profit/Loss" of Retreon's Fusion Point operational management software. Responsible for design, development, and delivery of Retreon's Process Management methodology for improving business processes.
Greater Denver Area
Responsible for building and leading 300+ staff Program Management team in support of all Network planning/engineering network deployment activities, a total of 2,150 projects across 20 technical disciplines. Disciplines included Narrowband, Broadband, Data Center, Qwestlink. Migrations, International and Power.Over the course of 18 consecutive quarters.
Washington D.C. Metro Area
Responsible for developing and leading corporate-wide Process Management program. Also responsible for facilitation of Corporate Executive Steering Committee, develop of Process Management strategy, and oversight of all customer experience redesign teams.
Reston, Virginia
Responsible for implementation of Customer Focused Management (CFM) initiative in Network Operations. Managed 5 FTE's, $650k budget.
Bethesda, Maryland
Responsible for implementation of Total Quality Management (TQM) in Fortune 500 corporations and federal government agencies. Responsible for curriculum development, organizational assessment, and curriculum delivery.Highest rated consulting practice trainer/presenter 3 consecutive years, 1992-94. Wrote and delivered highly rated Executive Strategic.
Greater Atlanta Area
Responsible for market-based compensation plan development, salary administration plan research, and annual incentive plan development.
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Accura Security
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Ranchi, Jharkhand, India, India
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DD
David Dudley
Colleague at Rgp
Irvine, California, United States, United States
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FH
Fiona Higgins, Bcomm, Fcca
Colleague at Rgp
San Francisco, California, United States, United States
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WL
Wendy L.
Colleague at Rgp
Zurich, Switzerland, Switzerland
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SK
Sherri Kessler
Colleague at Rgp
Portland, Oregon, United States, United States
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JM
John Mckeever
Colleague at Rgp
Philadelphia, Pennsylvania, United States, United States
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RB
Ruth Bonney
Colleague at Rgp
Houston, Texas, United States, United States
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TU
Tristan Undefined
Colleague at Rgp
Desoto, Texas, United States, United States
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MR
Marce Romo
Colleague at Rgp
Mexico City Metropolitan Area, Mexico
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BS
Bernard Strache
Colleague at Rgp
La Grange, Illinois, United States, United States
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Activities and Societies: Capstone "Manufacturing Game" team Graduated top 5% MBA, Organizational Development. President of capstone.
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Jon Windley works for RGP.
Jon Windley is listed as Organizational Change Sr. Consultant at RGP.
AeroLeads has found 1 work email signal at @rgp.com for Jon Windley at RGP.
AeroLeads has found 3 phone signal(s) with area code 253, 314 for Jon Windley at RGP.
Jon Windley is based in Denver, Colorado, United States while working with RGP.
Jon Windley has worked for Rgp, Altitudecx, Root Inc., Centurylink, and Savvis Communications.
Jon Windley's colleagues at RGP include Accura Security, David Dudley, Fiona Higgins, Bcomm, Fcca, Wendy L., and Sherri Kessler.
You can use AeroLeads to view verified contact signals for Jon Windley at RGP, including work email, phone, and LinkedIn data when available.
Jon Windley holds Master Of Business Administration (M.B.A.), Organizational Development from University Of West Florida - College Of Business.
Jon Windley is listed with skills including Customer Experience Management, Customer Experience Analysis, Leadership, Program Management, Customer Experience Design, Public Speaking, Outsourcing, and Strategic Planning.
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