FinCare has evolved into Ledgersmith, endeavouring to provide a simplified and streamlined approach to address all of a client's financial and professional needs.Within the wider business I am responsible for the management of the financial advice team and embedding our advice philosophy of high quality advice based upon empathy, client understanding and personal integrity. This philosophy is supported by an advice team focused, and (importantly) resourced to provide high quality ongoing service to empower clients with financial confidence and reassurance in achieving their personalised objectives.As part of the long-term, multi-year planning for the growth of the business, I am overseeing an Associate Adviser programme that not only acts as a pathway into advising, but instils the business' approach towards advice and client service to ensure consistent application of the firm's values.I advise clients across a wide variety of advice areas including complex structures such as SMSF, family trusts and companies in the investment and protection of their funds for wealth accumulation, superannuation and family legacies.

I led the financial advice department at expanding, full service accounting firm, FinCare. My personal advice philosophy of high quality advice based upon empathy, client understanding and personal integrity is at the centre of the vision shared with the Directors and the advice team was rebuilt around this.I oversaw a reorganisation of the advice offering including introducing systemised processes to allow for easier expansion as new offices joined the group.Importantly the reorganisation involved increasing the resourcing to the advice offering to ensure an improvement in client engagement and experience.I advise clients across a wide variety of complex structures such as SMSF, family trusts and companies in the investment and protection of their funds for wealth accumulation, superannuation and family legacies.

I was responsible for maintaining ongoing advice relationships within New South Wales and Queensland. During my time in this role I increased the integration of the existing client base into the wider business by taking advantage of internal referrals to meet ongoing client needs such as estate planning and taxation services. I was fortunate enough to undertake extra responsibilities working on projects regarding pricing, establishing uniform advice templates following external auditor recommendations and onboarding $200m of FUM for a niche client book that was previously outsourced.I actively provided advice covering the complex nature of personal injury clients and the complicated structures of SMSFs, Special Disability Trusts, ongoing estates and discretionary trusts in addition to more common retirement client needs.

I maintained long term relationships with ongoing clients focusing on strong client retention underpinned by sustained growth in the number of clients serviced. I assisted my clients in meeting their individual investment and lifestyle needs with a long term investment horizon by understanding their individual circumstances. As part of this role I was responsible for a number of personal injury clients including assisting with their reporting obligations towards NSW Trustee & Guardian.

Providing personal risk, investment, pre-retirement and retirement advice across a range of products (including non-aligned) with no FUM advice ceiling. Responsible for the building and maintenance of relationships with personal lenders and branch managers to generate ongoing quality referrals.

Held various roles at the equivalent of a civilian management level within the Artillery corps.As part of these roles I was responsible for leading and developing small & large teams to achieve directed outcomes coordinating up to 16 direct reports at a time with duties that included: • Write annual staff appraisal reports in accordance with organisational guidelines• Analyse team capability against workplace requirements & develop team• Plan, prioritise & manage allocated resources to meet work goals• Apply critical thought & analysis to break down directed workplace tasks into sub-tasks & implied tasks and delegate to key supervisors for completion• Used initiative to achieve allocated tasks & manage contingencies• Assess, understand and judiciously manage risk to best achieve allocated tasks• Effectively solve difficult problems at management level & consult with management for complex issues• Review, monitor & enforce adherence with policy, procedures, quality & governance requirements• Develop and communicate written & verbal reports with management to support workplace governance & other reporting requirements• Communicate & liaise with key supervisory staff, colleagues & management to meet workplace obligations, governance & organisational expectations

Working within a centralised paraplanning team, I was responsible for producing compliant Statements of Advice, covering a range of strategies, for a variety of AMP branded and independent financial planning practices.

A small client base of just over 100 High Net Worth Clients receive full financial reviews on a biannual basis in addition to ad hoc scoped statements of advice resulting from changes in client circumstances or share offerings.As Paraplanner I was responsible for the compilation of advice documents covering a wide range of strategy types for the review of Financial Advisers and presentation to clients. Common advice areas were superannuation (including SMSF), both direct and indirect investment and trust structures.As Client Service Manager I would implement client advice as provided by qualified financial planners.

Provided phone support for the in-house investment management system as used by Bridges Financial Planning offices mainly dealing with specifics of account set ups and order placements.

Provided business analysis for financial advisories progressing with a move from traditional client and revenue models to positioning themselves as specialist financial officers with a handful of niche High Net Worth clients.Also provided guidence and instruction via phone hook-ups and small workshops to adviser principals and some large financial planning institutions.