Jon Witkin Email & Phone Number

Worcester, Ma

Responsible for day to day first and second level desktop support including hardware and software changes and updates.

Needham, Ma

• Solely support over 500 workstations and repair of all current and legacy HP printers • Create, deploy and manage library of workstation images using both Symantec Ghost and Microsoft RIS solutions• Coordinate all requirements for all local moves, deployments and upgrades including PC’s, printers, software installations and telecom requirements• Responsible for process documentation for software and hardware installation, imaging PC’s, and setting up single workstations• Work directly with the CIO to make recommendations regarding new technology for both hardware and software improvements • Responsible for inventory management including end of life, replacement coordination with vendor, capital purchasing, supporting equipment; generate hardware/software quotes; receiving and storage; warranty, repair transactions; equipment disposal • LAN support and troubleshooting; port patching; cable management; wireless network support and troubleshooting; phone/data cabling coordination

Greater Boston Area

• Support over 600 workstations and repair all current and legacy HP printers at off-site clinics• Create, deploy and manage library of workstation images using both Symantec Ghost and Microsoft RIS solutions• Act as point person for remote practice managers and private customers for all local moves, deployments and upgrades• Responsible for process documentation for software and hardware installation, imaging, PCS, and setting up single workstations through to an entire site rollout• Manage installation of new networks including logistics with site manager, physical jack location activation and IP address assignment• Make recommendations to the Off Site IT Manager regarding new technology for both hardware and software improvements • Responsible for maintaining the integrity of the BI IT mission at all assigned remote locations

• Correspond with customers via phone, mail, email, and in person• Coordinate and participate in over 20 events annually and register participants for 35 events annually via VAX interface• Reconcile Microsoft Excel accounting reports to facilitate all kit rentals• Answer hotline for over 30,000 potential callers annually• Analyze direct mail results and made recommendation for future mail drops based on success of campaign• Answer museum-wide questions in person and via phone at the Information Desk• Ensure picture quality in large IMAX theatre