Jon Wright Email & Phone Number

Staffordshire, England, United Kingdom

Stoke-On-Trent, United Kingdom

Duties and ResponsibilitiesImplement team goals or objectivesSupervise, train or guide team membersMediate any interpersonal issuesInspire and motivate team membersProvide effective feedbackManage remote teamsUtilize technology effectivelyBe knowledgeable about each team members job roleRelationship Management: Liaising with clients and insurers by telephone and face to face to develop and maintain effective relationships to drive the business forward.Sales:-Whether new business, renewal or adjustment -Offer effective close on every enquiry-Up-sell with appropriate benefits and products on every enquiry-Grow the business through internal Marketing, by opening up the client for additional business opportunities, which if not available immediately, are noted for future contact. -At renewal, ensure that company renewal process is implemented to maximise renewal retention.

Stoke-On-Trent, United Kingdom

Duties and Responsibilities:• Knowledge: ensure the appropriate knowledge of products, procedures and compliance and maintain that knowledge from regular updates and tests provided.• External Marketing: Support the Branch Manager in external marketing through the implementation of company and branch campaigns and initiatives. In addition identifying new opportunities for external business development from the clients they deal with day to day.• Business Quality: Follow company procedures to reduce the possibility of poor business quality and aim to issue and receive full payment for every written case.• Complaint Handling: When complaints do arise, I have to recognise the customer dissatisfaction and follow company procedures for logging the complaint. The aim should be to ensure that the complaining clients issue is resolved and the client is happy to renew in the future.• Branch systems and Procedures: I had to adhere to documented branch standards in systems, compliance, service and security. It is this that minimises exposures to the business, the client and me.• Lead by example in an approachable, inspirational and charismatic manner• Delivery of excellent performance, quality and customer experience within stimulating working environmentKey AchievementsRegularly stood in for the Branch Manager and managed and delegated to the insurance consultants as well as dealing with escalated issues. Motivated the team and managed performance which was supported in the SPS table and KPI reports on a daily basis.

Stoke-On-Trent, United Kingdom

Duties and Responsibilities • To deliver timely and effective resolution of customer queries• Dealing with all customer service enquiries in a professional and polite manner• Accurately maintain and update customer account records• Using initiative and practical solutions to resolve customer issues• Communicating effectively at all levels • Focusing on being the best and over achieving against all targets set • Written communications are accurate and professionally presented• Always putting the customers first and recognising the customers needs

A-Level And Gnvq

Activities and Societies: Football TeamA-Level Physical Education GNVQ Leisure and Tourism

High School, Gcses

Activities and Societies: Prefect, Football Team, Cross Country, Outdoor ActivitiesHigher Level Maths English Literature English Language.