• Developing, implementing, and optimizing marketing campaigns across all channels • Utilizes strong analytical ability to evaluate end-to-end customer experience • Partners with appropriate stakeholders to understand business objectives and translates that into creative concepts through planning, copywriting, and creative design direction. • Works with corporate and Business Development team members on event development and coordination and logistics (i.e. budget, planning meetings, registrations, schedules, floor plans, meeting room set-up specifications, tracking ROI, analytics & data reporting) • Regularly provides detailed event information to all key stakeholders • Manages all vendor relationships related to marketing tactics (i.e. events, billboards, print publications, promotional items) • Manages the marketing budget by partnering with key stakeholders to ensure vendor payments are distributed and tracked in a timely and accurate manner • Assists in measuring and reporting performance of all campaigns against goals (ROI and KPIs) by converting complex data and findings into understandable written reports • Identifies trends and insights used to optimize spend and performance of marketing budget • Leverages software to conduct market research and competitive analysis • Keeps projects and files organized using project management system and company folders

Works cross functionally across teams to execute strategic communications initiatives and campaigns • Develop and write internal and executive communications including marketing strategy decks, creative briefs, and company presentations.• Maintain the company calendar (internal blogs, newsletters etc), research and develop quotes from employees, and audit and manage information housed on the Intranet for accuracy and relevancy.• Manage Employee Engagement and internal messaging/brand strategyo Identify Key engagement issues and implement optimization plano Storyboard or translate ideas to the creative team and designerso Use social media(Workplace) to communicate with staff internallyo Ensure internal communications messages are consistent across all mediums and for different departments of the organizationo Ensure internal communication messaging is consistent with external communications messagingo Respond to feedback from staff and adjust communications accordingly. o Handle the internal communication response to crisis situations which affect organizational perception and reputationo Advise senior executives of developments throughout the organization, either face to face or through regular written communicationProject Owner for Intranet Update/Redesign• Gather data and outline solutions required for updated intranet design• Develop companywide plan for implementing updated permissions, site administrators, andemployee training• Collaborate with creative team on design elements/branding direction• Manage/negotiate vendor contracts, invoices, and proposals

• Develop press kit materials for media outlets, including press releases, images, pitch letters, case studies, feature articles, and trend stories• Help maintain the identity and reputation of the employer or client• Evaluate public opinion of clients through surveys, and social media listening• Cultivate and maintain relationships with local organizations• Arrange for press conferences, interviews, and other media and events• Respond to requests for information from media outlets/ sponsorship request• Evaluate advertising and promotional programs to ensure they align with PR goals• Track, evaluate, and share results of PR efforts• Coordinate scheduling and logistics as necessary• Develop Marketing Strategy for large scale company events, both internal and external

• Perform in-depth research to identify new market opportunities and establish market trends• Participate in strategy sessions to identify customer and prospect sales opportunities• Plan and develop annual promotional calendar wireless sales strategy• Calculate Sales Projections and complete demand generation for relevant vendors• Arrange and monitor marketing activities and sales campaigns• Track and measure marketing outcomes including marketing tactics, new leads, sales activities, and ROI• Develop creative brief for each promotion, and work with creative team in the copy and design phases of marketing development.

• Assist in system escalations by taking ownership of each issue with a high sense of urgency and identify and communicate steps to resolve the situation as needed while providing troubleshooting, issue identification, root cause analysis, and leading correction of issues while moving forward• Possess a sufficient aptitude with technology-based solutions and products for internal and external customers. Enter appropriate and accurate information into the customer management system and complete supporting documentation during the customer contact.• Work with Supervisor to identify common issues and compile root causes for escalation and prioritization for process improvements.• Maintain and deliver on SLAs including but not limited to: average handling time, issue completion time, idle, and average hold time.• Have full knowledge of all customer impacting departments, internal products, features and services, and paths to issue resolution with a sense of urgency all hands-on deck environment. Lead interactions with other departments reporting issues, aggressively pushing for quick and accurate issue resolutions, and keeping the touch point updated on the status from inception until resolution.