Jon Wu Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York, United States

Established an ecommerce business, reaching 17K customers to date.Generated over $650K in revenue since the business’s inception.Implemented creative solutions to grow the business and retain customers, resulting in a 28% returning customer rate and 4.9/5 customer satisfaction.

New York, New York, United States

Enhanced B2B Market Penetration: Translated and upgraded the direct-to-consumer product for the B2B market, successfully launching 2 partners and initiating several others.Visionary Leadership: Developed the vision and roadmap for a comprehensive consumer product overhaul, focusing on key user personas and enhancing features to benefit both users and the business.Product Roadmap Ownership: Managed the consumer product roadmap, adapting to changing business needs, and delivered multiple key features, including Medical Alerts, which lead to a 20% increase in engagement with care coaches.

New York, New York, United States

Localization Vision and Execution: Created the product vision for localization and led the roadmap requiring cross-team commitments to refactor the codebase. Successfully launched the exchange platform and gemini.com in 2 new languages, expanding the eligible Gemini user base by >200 million.Referral Program Optimization: Identified the referral program as a major revenue generator, contributing $14M, and developed a roadmap to refresh the program, attracting new users and increasing engagement.

New York, New York

Managed all client product implementations that involved the development of the client's website, communications, and warehouse logistics for product. Optimized Product Blueprint: Established a new implementation blueprint that reduced the client product launch timeline by 75%, spanning product, engineering, ops, etc., and delivered the main product offering to > 10 clients over 3 months.

New York, New York, United States

- Develop, implement and coordinate strategies and operational enhancements aimed toward ensuring that Client Activation initiatives deliver high-impact results to partners and customers.- Work in cross functional areas, understanding needs and requirements across Rally, including but not limited to Product, Business Development, Finance and Support.- Advise business stakeholders by providing strategic direction in regards to implementation and tooling integration projects.- Build and manage a team of operations professionals that emphasizes quality, continuous improvement, and high performance.- Scope, design and execute the development of a client facing self-service product.

New York, New York, United States

- Oversee the portfolio of product initiatives into a new market - Medicare. Includes ensuring all projects delivered on-time, within scope of the contract.- Assisted in the definition of project scope and objectives for each work-stream. Drove the prioritization of product initiatives based on contractual and market needs.- Developed and implemented an automated, aggregated executive view to communicate status of the portfolio (both to company and client stakeholders). This included a dashboard of weekly status, to highlight project updates, escalations, risks and mitigation plans. - Developed a detailed project plan to monitor the progress of all projects within the portfolio, while providing visibility to the executive level.

New York, New York, United States

- Defined and built the new function within Client Activation, which is the Operations organization. Includes the staffing model, career ladders, team mission and objectives, and operational model.

New York, New York, United States

- Lead project manager of the integration of an acquired digital coaching company. Includes assessing implementation impacts, reduction in process overlap and developing new policies and procedures.- Led the development of the go-to-market strategy to implement the new coaching product as a standard product offering - positive impact to company revenue.

Washington, District Of Columbia, United States

- Manage a team of Project Management professionals while maintaining a safe, secure, and legally compliant work environment.- Build and maintain a Implementation Project team that contributes to Rallys employee-oriented company culture and emphasizes quality, continuous improvement, high performance and key employee retention by developing, coordinating, and enforcing policies, procedures, and productivity standards.- Product Manager for Salesforce development for implementation.- Project manage key strategic clients: client management, client requirements, platform configuration, QA, launch. - Accomplish results by communicating performance expectations; planning, monitoring, and appraising performance results.- Establish strategic goals by gathering pertinent business, financial, service, and operations information.- Work at multiple organizational levels, internal to Rally, and with our external partners.- Work in cross functional areas, understanding needs and requirements across Rally.- Provide leadership on project management processes, methodology, and tools that span multiple business units.- Identify and leverage personal and team project management best practices to help successfully scale the Project Management team along with the growing company.- Work with project management to integrate process improvement and development methodologies into current planning and management processes.

Washington, District Of Columbia, United States

- Led the implementation of high-touch clients onto the Rally Health platform. - Managed the end-to-end project plan, developed risk mitigation plans and used engineering tools to configure the client's experience in real-time. - Led the implementation of Rally Health's platform into the international market. - Lead project manager for one of Rally's newer products: Rally Choice - benefits marketplace and education tool. The project is an initiative with UnitedHealthcare to deliver the new product to their Key Account book of business. My duties include developing the end-to-end implementation process for on-boarding clients onto the benefits enrollment platform. - In addition, Rally partnered with the Military Wellness Initiative to provide Rally's health and wellness platform to the military population in Texas. This is Rally's first non-health plan partner. Project managed from start to finish by on-boarding over 15,000 military members onto the Rally Heath platform.

Washington D.C. Metro Area

- Spearheaded the successful launch of the inaugural wave of physician practices, serving as the lead implementation manager for a groundbreaking medical group, resulting in the establishment of a new revenue stream, over $1M, and the seamless integration of technology and critical healthcare services. - Collaborated closely with medical professionals, including doctors and nurses, to assess their workflow requirements and effectively trained them in the utilization of an electronic medical record (EMR) system, customizing the software to align seamlessly with their specific needs, ultimately enhancing operational efficiency and patient care.

Washington D.C. Metro Area

Department of Cancer and Immunology• Independently learned new skills, techniques and programs (ex. Geneious Pro: a bioinformatics software used for creating DNA sequences and rendering 3D structure information) required to continue the progress of the research study. • Analyzed scientific literature, using online resources such as PubMed.gov, to create protocols specific to the studies conducted.• Interviewed potential research technicians and PhD candidates for positions within the laboratory. • Managed and trained intern and rotating surgery resident, Medical Doctor, for lab on-boarding. Provided the new team members with the skills and procedures required to work independently. • Presented research findings to supervisor and colleagues on a monthly basis to streamline focus of future research.• Promoted from Research Technician II

Baltimore, Maryland Area

School of Medicine - Department of Surgery• Managed the non-surgical operations in the operating room and oversaw surgeons to ensure performing within protocol. • Responsible for preparing surgical paperwork for the pre- and post-operation. This included interacting with the animal research facility staff in respects to conducting all operations to animal research guidelines. • Assisted in care of animals used for research by performing daily health checks, administrating medication and providing food and water.

Course: BIOL 100- Introduction to Biology Role: Instructor/Undergraduate Teaching Assistant • Independently prepared for and taught discussion class of approximately 30 students (ranging from Freshman to Seniors). • Prepared and organized the materials (quizzes, class activities, and homework) that would be used to teach the students. Provided students with one-on-one tutoring and whole class review sessions. • Held weekly working sessions with other Teaching Assistants and the class professor to brainstorm ideas and discuss student progress.

Baltimore, Maryland Area

UMBC Sports Medicine, Baltimore, MDStudent Athletic TrainerResponsibilities/Accomplishments: • Provide hands-on treatment (ultrasound, premod, high volt, interferential, etc.) to injured student athletes during games and practices (ex. Men’s Basketball, Baseball, Soccer, Women’s Tennis, Basketball, Soccer, Lacrosse). • Work in the training room and stadium assisting certified athletic trainers performing various tasks (athlete treatment, preparation of practice equipment, etc.). • Assist certified athletic trainers during varsity games (Men’s Basketball, Men’s Soccer, Women’s Soccer). Acquired the ability to interact with others in order to provide treatment information, assistance, and instruction. • Certified in standard First Aid and CPR.

University of Maryland School of MedicineDepartment of Infectious Disease Summer Research Intern, Project: A Type IV Pilin Subunit Vaccine Against Clostridium difficile. • Responsibilities included direct laboratory skills to study whether patients with Clostridium difficile infection produce antibodies to type IV pilin proteins. Skills included: Research skills: Protein expression and purification, DNA cloning, Gel electrophoresis, Western Blots, Antibody Enzyme Linked Immunosorbant Assay (ELISA). Worked under limited supervision. Presented research in Los Angeles, California at the NIDDK STEP UP Program Conference.

Johns Hopkins University School of Medicine Department of Behavioral Science/Psychiatry Research InternProject: Fourth Ventricle, Hindbrain Administration of a Pharmacological Inhibitor of AMPK Decreases Food Intake in Mice. • Responsibilities included direct laboratory skills to study the effects of a pharmacological drug, Compound C, on food intake in mice when administrating directly to the hindbrain (fourth cerebral ventricle). Skills included: Mouse brain surgeries, c-Fos processing (immunohistochemistry), brain slicing, feeding studies. Worked under limited supervision, including late nights unsupervised to conduct feeding studies. Presented research in Washington D.C. at the NIDDK STEP UP Program Conference.

Diploma, Software Engineering

Master’S Degree, Health Systems Management (Mha), 3.9/4.0 - Magna Cum Laude

Bachelor Of Science, Biochemistry And Molecular Biology, 3.61/4.0

Activities and Societies: Lambda Chi Alpha, Tennis Club, Golden Key International Honour Society