Jon Zastera Email & Phone Number

Greater Minneapolis-St. Paul Area

• Lead Sr. Engineer for team providing projects and support for all major accounts in 5 regions• Installed and configured projects for both on-premise servers running VMware and cloud on Microsoft Azure• Installed and configured various switches and wireless access points including HP, Aruba, Cisco• Installed and configured various firewalls and their VPN tunnels including Sonicwall, Meraki, WatchGuard• Configured and maintained Microsoft 365 environments• Deployed SIEM and XDR tools as part of Cybersecurity business solutions• Deployed MFA tools and Conditional Access• Analyzed security logs to determine and alleviate network threats• Performed root cause analysis to provide resolutions for production issues• Implemented CyberSecurity plans for client needs• Implemented Compliance paths using NIST 800-171, CMMC, and PCI frameworks for client needs• Designed and implemented ConnectWise ticketing system• Implemented processes and procedures for all technical staff to follow• Provided step by step documentation on installation and configuration methods• Maintained data center resources and monitoring for threats related to customer sites• Provided regular and emergency onsite visits for maintenance• Provided documentation for network configurations and layouts• Provided escalated support for on call after hours• Provided training and career path assistance for onsite staff

Bradenton, Florida

• Provided onsite/remote support for all clients located in the Tampa/Bradenton/Sarasota area

Tampa/St. Petersburg, Florida Area

• Provided network administration services for Active Directory configuration and cleanup after server migration of Windows 2003 to 2012 R2• Created login scripts and group policies for management of resources per department• Consolidated and organized data in shared folders• Adjusted NTFS permissions on shared data to match department resource needs• Implemented DFS namespaces and replication for data redundancy

Greater Minneapolis-St. Paul Area

• Managed and installed Dell, HP, and IBM servers for over 900 customers including IBM Blade and SAN• Installed and configured VMware vSphere including physical to virtual conversions and migrations to virtual environments along with VMware High Availability• Maintained existing Hyper-V environments• Setup and configured Sonicwall and Cisco ASA firewalls, managed additional existing firewalls• Setup and maintained Exchange servers including backup, recovery and migrations from previous versions• Configured cloud based Securence spam filtering for customers• Deployed Trend Antivirus (on-premise and cloud) and managed additional existing AV solutions• Setup and configured Barracuda Backup appliances for both physical and virtual environments• Maintained and troubleshoot existing Symantec Backup Exec configurations• Performed wireless survey and setup SonicPoints, Cisco, and HP wireless solutions• Setup and configured HP and Cisco Layer 2 and Layer 3 switches• Implemented processes and procedures for onsite staff to follow• Provided step by step documentation on installation and configuration methods• Maintained internal resources and monitoring related to customer sites using Level Platforms• Managed and implemented network/server deployments, migrations, upgrades• Made recommendations to clients through onsite reviews• Diagnosed and documented through ticketing system escalated network issues• Worked with vendors to implement third party line of business applications• Provided regular and emergency onsite visits for maintenance• Provided documentation for network configurations and layouts• Provided escalated support for on call after hours• Provided training and career path assistance for onsite staff• Evaluated, recommended, and created Statements of Work for projects

Greater Minneapolis-St. Paul Area

• Managed and installed Dell and HP servers for over 300 customers• Installed and configured VMware vSphere including physical to virtual conversions and migrations to virtual environments• Setup and configured Sonicwall and Cisco PIX firewalls, managed additional existing firewalls• Setup and maintained Exchange servers including backup, recovery and migrations from previous versions• Configured cloud based MX Logic and Postini spam filtering for customers• Deployed Symantec and McAfee (on-premise and cloud) and managed additional existing AV solutions• Setup, maintained, and troubleshoot existing Symantec Backup Exec configurations• Setup and configured HP, Cisco, Extreme Networks Layer 2 and Layer 3 switches• Managed and implemented network/server deployments, migrations, upgrades• Made recommendations to clients through 6 month reviews• Deployed and managed remote monitoring system for all clients using Kaseya and GFI Max• Diagnosed and documented through ticketing system escalated network issues using ConnectWise• Worked with vendors to implement third party line of business applications• Provided regular and emergency onsite visits for maintenance• Created training videos and documentation for policies and procedures• Provided documentation for network configurations and layouts• Completed any available depot work as needed• Provided Helpdesk support during downtime• Provided escalated support for on call after hours• Evaluated, recommended, and created Statements of Work for projects

Greater Minneapolis-St. Paul Area

Purchased by Loffler Companies. Please see description above for Loffler Companies.

Greater Minneapolis-St. Paul Area

• Provided deployment, rollout, and testing services in the areas of: National Server Rollouts, Office 2003 upgrades, Store front POS systems, for numerous Fortune 500 and smaller companies using Active Directory, DNS, remote tools and Ghost images• Provided project management as a direct liaison to end users and managers to ensure proper documentation of issues, problem resolution, clear understanding in non technical terms, and timely reporting/updates on the status of projects

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Formerly DataSource Hagen in St. Louis Park, MN• Maintained Internet servers for ISP services running POP, DNS, SQL, RAS, FTP, WEB, BACKUP, and FIREWALL for organizations internal network in mixed environments of Windows NT 4.0, 2000, and Linux• Responsible for keeping machines upgraded with latest patches, software, hardware, and maintaining user accounts and permissions as well as auditing• Setup and maintained internal firewall and enforced company security policies as well as tracked and reported any external attempts of misuse of resources for the purposes of attacks• Setup user accounts on a dial-up server for remote access• Setup user accounts on a POP email server• Setup and maintain customers Domain Registration and DNS records on Linux server• Setup of websites through IIS 4.0 for customers and stepped through access using FTP• Ran monthly reports for website logging using WebTrends software• Created a disaster recovery model implementing RAID technologies and using Veritas Backup Exec for nightly backups on tape• Involved in decision making process for what hardware, software should be used• Over-the-phone and onsite support for users with connection problems and setup of FTP and email clients