Jon Williams Email & Phone Number

Portland, Oregon, United States

Managed/Administrational Roles: Sarcophagus Community Manager(current), Polkadot Community Administrator(current), Decent DAO Community Operations, DAO Academy Founder/Operations ManagerManage large communities (80k+ members) across multiple social platformsCreate, administrate, and coordinate operation and presentation of social onboarding platforms such as Discord and TelegramResearch, test, and operate moderation, task, event, and music BOTs with custom commands and BOT profiles for on-brand appearanceManage uploading content and profile information on YouTube, Spotify(Anchor), and TikTokManage content and project profile on social media platforms and content publications Twitter, Reddit, Medium, and FacebookManage token listing information like token supply reporting, profile information, and stats on CoinMarketcap, Coingecko, and DextoolsPlan, host, and coordinate community events and AMAs. This includes recording, editing, and creating presentation material for posted video and audio content from eventsCreate and manage community based projects and contests with the target of increasing engagement and awareness around key points and concepts within the community. This includes Operating Bounty structures with platforms like Dework, creating and coordinating community contests, and Ambassador programs within the communityBuild and manage community websites showcasing informational libraries, contests, and galleries with engaging designs and interactionsLeading advisor and overseer of community proposals and facilitator of votes via decentralized platforms such as Snapshot and Aragon DAOManager/member of multiple multisig subDAOs within communities that handle funding operations and community initiativesDraft, coordinate, and finalize proposals ranging from budget to infrastructure within a team environment or public forumOrganize teams across multiple mediums and platforms independently or using tools such as Trello Boards and Notion

Intel Co. – Vacuum Systems Engineer Regular self-guided, On the job, and instructor lead training on new procedures and refreshing of certificationsTrained new team members on procedures and equipmentTrouble shooting failed/faulted equipment and determining needed repairsOrdered and returned all parts for each jobBoard member for Trainee certificationsDetermined, created, and filed all paperwork for each jobDetermined and used proper PPE for each job

United States

Customer Service Account specialist for Apple iTunes as a Tier1 for the first 3 months, then Promoted to a Supervisor (Tier2) position.Tier1: Walked customers through solving extensive account access, security, and password issuesProcessed/denied refunds for purchases based on company policiesEscalated calls to Tier 2 when procedure called for itTransferred calls to other departments as neededMaintained an upbeat attitude with customers during troubleshootingWeekly team meetings and 1 on 1 coaching’s with Team Lead to discuss procedural updates and to improve work techniqueSupervisor(tier2): Handled more complex and internal information sensitive issues escalated by tier1 representativesAssisted and coached tier1 on procedures and policies to increase tier1 efficiencyWorked with engineers to solve customer issues that were system/device error related-Scheduled callbacks to customers for issue resolution updates and troubleshooting steps passed down from engineering to be performedChecked customer emails and voicemails daily and returned calls and emailsMaintained a high satisfaction and case resolution rating